I hadn't been to LAX in a long time and forgot how to find the shuttle, so it took me a while to locate it. The store wasn't very busy in the late afternoon around 6-7 PM. It shares the premises with Hertz. I waited in line for about 10 minutes before enquiring what cars were available. They offered me a Nissan Armada and a Ford Expedition, and recommended the Ford because it was a newer model. They suggested additional insurance, but I declined. The car was okay, though not exceptionally clean. There were some residual spots in corners not easily visible, but it was acceptable.

The staff had a great attitude and patiently explained everything, but we still didn't understand why we had to pay extra at that time. We later found out there were some additional charges.

counter staff was great, they needed help. I waited in line for one and a half hours to be attended. I won't prepay next time all other rental car agents were available, they just sat at their stations. customers in line left to other agents said they got the same deal!