The pickup location is clearly marked and easy to find. It's in the parking lot next to the terminal, within walking distance. Returning the car is also very convenient; just follow the green line on the ground in the parking lot. There are plenty of staff available, unlike other companies where you have to do self-return. You can have the car inspected on the spot and know if you need to pay any extra fees. The staff are friendly and the car is new. Overall, a pleasant experience.

The service attitude was good, but communication was a bit difficult because my English isn't very good.

Rented the car for a total of 2 days. The attitude was okay when picking up the car, but really bad when returning it. Since our English isn't very good, we saw a charge on the receipt and went back to the counter to ask about it. The counter said we had paid for one day but still owed for another day. We had already paid for two days in full through Zuzuche, so why were we being charged again? We tried calling Zuzuche, but couldn't get through during the National Day holiday. The phone just cut off after a few rings. After much back and forth, we still couldn't reach them. Is this what we can expect during an emergency? By then, the African-American lady at the Alamo counter was very rude and ignored us. We had to ask a male staff member nearby, who finally clarified that no additional payment was needed.

There was no detailed explanation about the full fuel service. They only asked if I needed a full tank when picking up, but didn't mention that after purchasing, I could return the car with any fuel level. This led to a direct loss of 120 CAD.

Everything went smooth. I was given a free upgrade upon pick up which was a pleasant surprise. Counter staff were very helpful and the lady at drop off location was very courteous as well. Overall great experience. I would request Alamo staff at Pearson airport location to pick up the phone. Tried connecting several times but no body picked and I had to connect to help desk for some queries. However apart from this, service was excellent and I would book again with Alamo.

Would definitely book through easyrentcars.com again. Gave me a good deal