It's okay.

When I picked up the car, there weren't any available, so I waited about 40 minutes. I originally reserved a Volvo V40 hatchback but ended up with a huge Renault Koleos station wagon. In my view, the reserved models don't mean anything; you just get whatever car they have. Maybe it was a free upgrade in terms of cost, but this kind of upgrade made me really nervous while driving. I've always driven small cars at home, and driving such a big car abroad was truly exhausting!

Hertz company is quite good. Even when an accident occurred, they managed to coordinate and resolve it without affecting our subsequent trip.

The service was quite good.

Due to company's own reasons, they upgraded our reserved BMW 3 Series to a BENZ 350 diesel automatic for free. Impressive.