Very friendly attitude

We wanted to change the return location last minute and tried to contact the rental company. Unfortunately, no one answered the phone or was at the store. Even the customer service hotline was unresponsive, which was really frustrating.

The car we received was different from what we booked. We originally booked an SUV Nissan Qashqai (I even provided them with a copy of the rental agreement), but upon pickup, we were given an SUV Hyundai ix35 with several scratches. When we mentioned this to the Hertz staff, they said it was the same category (SUV) so it's fine. However, there was already an SUV Nissan Qashqai nearby. Since it was late, we didn't want to argue further. We hope Hertz can improve on this.

There was a long queue around 10 AM at the airport location. After confirming car availability via walkie-talkie, we had to wait another ten minutes.

Dislike: The vehicle needs balancing and alignment.