There was clearly an orange car, but they insisted it was dirty. When I went back to take a photo to prove it was clean, they called security through the intercom to stop me. I was already sitting in the car, and they said I could upgrade and switch cars. If the car was sterile, why switch after I’ve already sat in it and then give it to someone else? That's so irresponsible and sloppy.

The pickup was relatively quick, but the staff's attitude was mediocre. We had to queue up to explain scratches and other concerns, which wasted a lot of time.

Convenient, many cars available, affordable prices, and new vehicles.

The service staff kept trying to add extras even when I said no. She wasted half an hour. There were only Camaros, not Mustangs. The trunk was very small, so I ended up paying an extra 800 RMB to switch to a Jeep Cherokee. If I had known, I would have booked a Cherokee in China for 1100 RMB less. It feels like they're taking advantage of Chinese customers. I won't choose ALAMO again.

Store service was great, but on Oahu, the shuttle bus took a long, long time. Maybe there was an unusual incident on the road. Everything else was very good.