The front desk and support staff were professional, enthusiastic, and communicated smoothly and pleasantly.

The car pickup process was quick and simple. Upon our arrival, everything was prepared; our rental documents and car keys were already in an envelope. This truly reflects the efficiency of the Germans.

The car's condition was good, and the pick-up process was smooth

Renting a car was very convenient. The German guy was super handsome. There were plenty of cars available. The car we booked didn't have enough luggage space, so they gave us a larger Land Rover immediately. Although it cost a bit more, it was totally worth it.

The store didn't even ask me and just added full coverage, charging me several times more than the rental fee. It was absurd! Later, I switched to an automatic because the manual was too hard to drive and discovered I had full coverage. Since I had bought comprehensive insurance from QEEQ, I only needed basic coverage. It took forever, but the fee was already charged. Not sure if they'll refund the difference. So frustrating!