Service attitude is okay.

The credit card charge was not consistent with the invoice amount; it was over 120 AUD more than the pending payment amount shown when booking through the car rental app. This large discrepancy is quite frustrating. I hope the displayed amount at the time of booking is closer to the actual payment amount.

The car is excellent and exceed my expectation. Friendly customer service with no upfront selling of insurance.

User friendly and easy to navigate.

Like: Car was clean and rather new when received. Came with good and accurate GPS. Fuel consumption was reasonable. Car was comfortable with smooth engine. Good boot space to fit 3 large suitcases with additional space available still. Good reverse camera even at night. Car runs on petrol which is cheaper than diesel in Australia. Collection and return was very fast and the staff at Budget’s office was friendly.
Dislike: At collection at Budget’s office, I was asked to get coverage for road assistance even though insurance coverage was already purchased separately via EasyRentCars. Pls read through your purchase insurance before collection so you will not be confused and pay additional coverage which you already have. EasyRentCars insurance cover whilst cheaper, required upfront payment followed by reimbursement subsequently. For insurance cover by Budget, there is no payment required at the point of assistance. FYI.

Like: The staff is very helpful. Really appreciate his help.