Overall satisfied. After leaving the airport, you can take a shuttle bus directly to the pick-up location. However, the wait for the shuttle bus was a bit long.

Great service! Once you complete the paperwork, they tell you the parking spot number. You just go upstairs to the parking lot and drive away on your own. However, the waiting time is incredibly long! There are more people here than at other rental companies nearby. It seems to be because their system shows it as within walking distance from the airport, which it is not! All rental company counters are outside New Orleans Airport and require a shuttle bus to a unified rental building.

We've rented from THrifty before and have always had a good experience. No surprises, quick, thorough service.