Excellent

The service staff who attended to us were very warm and patient. We bought additional insurance from the rental company, and our language skills weren't very good. Worried we hadn't communicated clearly, we asked many detailed questions. The staff patiently answered all our queries.

Counter staff were very helpful & friendly. Pick-up & drop-off was a breeze.

The car was the perfect size for luggages.

Overall is satisfactory. However, it is better to have staff to cross check the car condition with the customer when pick up in order to avoid any arguments after returned the car. Despite the customer can take photo and report to Europcar by email, face to face witnesses is the most proper way and avoid the conflict of interest.

Like: brand of car
Dislike: nothing