Car was smaller than expected otherwise everything else ok

The service staff who attended to us were very warm and patient. We bought additional insurance from the rental company, and our language skills weren't very good. Worried we hadn't communicated clearly, we asked many detailed questions. The staff patiently answered all our queries.

For a small car, it was great!

No problem at all this time.

Yes. I was able to upgrade to an automatic Golf having accidentally booked a manual. I was happy to pay an extra $13 a day for that

Hadn’t used it before m, was happy with it. Straightforward.

Like: the car match to my request.
Dislike: the staff on collection side never marked down the painting defect, luckily i took the picture and proved to drop off point shown that the defect already there when i collected the car. The car is good except the wheel's tyres and alignment not in good condition, driving became more tired and worry about the slippery when driving in wet weather during my trip.