Very satisfied

Very satisfied, the customer service proactively contacted me before both pickup and drop-off. The car was excellent too.

The service was enthusiastic, they proactively asked about our arrival time and arrived at the airport early to pick us up. Very efficient and the paperwork was easy to handle.

We arrived earlier than our scheduled pickup time. After calling the rental agency from the airport, we waited for over 20 minutes before a staff member came to the airport with the car, and then helped us get used to driving on the left side before we departed.

First time self-driving, chose this company for their Chinese service. The service was warm and enthusiastic, but there wasn't a physical storefront, which made it feel small. The car was not the Outlander we wanted, but a RAV4 with a small trunk, and it had been used for a long time with many damages.