This was our first time renting from Hertz. We rented two MPVs, one Kia and one Chrysler Pacifica. Overall, the experience was okay. Both cars had many scratches on the body, which we documented with photos. The store wasn't too crowded when we arrived, and the car pickup process went smoothly. The counter staff, a woman, suggested that we purchase the toll pass, but since it wasn't my first time in the U.S., I knew the toll roads could be avoided. We decided not to buy it and no additional fees were charged during the booking. When returning the car, I had already refueled, but they still charged me 10% for the fuel level being slightly below full. Honestly, I was quite annoyed. Chrysler Pacifica itself is fuel-intensive, and after visiting the U.S. three times, I've never encountered a rental company that would deduct fees for just being down one fuel bar. Overall, the impression was not great. If other rental companies weren't more expensive, I wouldn't choose Hertz.

Excellent

The airport shuttle goes directly to the car rental store, which takes about five minutes. The shuttle driver was very friendly. Upon arrival at the car rental company, there were staff members to guide me, and they were very enthusiastic. There was a line for processing the paperwork, but it didn't take long. The service staff were surprised to see that I was returning the car in Chicago. I told them I was going to drive Route 66. I had booked a Nissan Quest but waited for a long time, so they ended up giving me a Dodge, which I was very happy with. It made me feel more secure for my long trip. The car was almost new, having only driven over 2,000 miles. The fuel tank capacity was also high, more than a Toyota Sienna. While a full tank on a Sienna shows around 300 miles, the Dodge can reach up to 500 miles, which is reassuring when driving long distances without frequent gas stations. Of course, there are plenty of gas stations on Route 66. For Highway 1, I would recommend a vehicle with a large fuel tank. After confirming the vehicle, take the slip, find your assigned parking space number, and then just drive off.

Hertz is not fair. I wanted to extend by one day, but the cost of the extension was much higher than renting a single day separately. In the end, I rented for one more day separately, returned the car in the morning, and rented it again, it was the same car.

I loved the truck I rented and the services was great.