Very satisfied with the company's service. They provided us with the pre-booked Ford Edge SUV that we wanted. The service attitude was great, and the car's performance was excellent.

Acceptable

Checking in was extraordinarily slow, as there were only two people in front of me in line and it took over half an hour.

The Pick-Up instructions for ORD are misleading: "From the terminal, you can see the shuttle bus pick-up area. Take the shuttle bus to the store and check in at the counter" ORD has a tram to get to the car rental lot from the terminals; only airport hotels have shuttle buses. Please correct the instructions to indicate that travelers should take the tram.

Staff help was very good. Only problem is finding the car. They need someone in the garage to guide you.

Easy and no problems