9.3 /10 Excellent
Reviewed: Friday, May 2, 2025
Great Service
Read More >8 /10 Very good
Reviewed: Friday, May 2, 2025
Car reserved was not available. Was charged an extra $153 for an upgrade. Was not happy. Previously if this happened I was not charged the difference (not Budget). Not my problem that reserved car was not available.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
Staff help was very good. Only problem is finding the car. They need someone in the garage to guide you.
Read More >7.3 /10 Good
Reviewed: Friday, May 2, 2025
The counter staff made me choose option with the gas charges of $66.45, when I specifically told him i will return gas full. The lady in Lexington told me about this charges and to call costumer service in Chicago. I did and the person was very unfriendly, seemed very busy and lie i was bohor him asking for me refund. He told me to send him receipt of my gas purchases, even though in the system was put that i return the vehicle with gas full. I didn't have time and patience to deal with him. I call costumer service in Lexington and they told me right away I will get refund within 1-3 days. I requested mini van I received Nissan Pathfinder. the car was spacious, smooth and easy to drive until night time. In the dark lights were so little i couldn't see the rode at all. I was scared to drive and very tired my eyes because of the lights. I will never again choose that car.
Read More >9.3 /10 Excellent
Reviewed: Friday, May 2, 2025
Great
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
I had to wait a little longer because of high demand on the day of rental, but it was well worth it as I got a good car in a very good condition and was very well cleaned up, ready for my vacation road trip.
Read More >9.7 /10 Excellent
Reviewed: Friday, May 2, 2025
No hassle experience. The Chevrolet Equinox was a great vehicle to drive and was in very good condition, almost new. The 'Blind Zone alert feature on the side view mirror while changing lanes was really great and helped a lot. The pick-up and Drop-Off process was very quick and efficient. Especially the drop-off was very smooth and efficient that it took less than 3 minutes to finish, even with some charges added for fuel level being less.
Had an issue with 'Change Engine Oil Soon' warning on the dash board after 5 days of usage as it was time for oil change. Contacted both customer service on phone and Budget physical location in Lafayette, IN. I was told to continue with driving the vehicle, though I was not comfortable.
Read More >8.7 /10 Very good
Reviewed: Friday, May 2, 2025
The expected car was a Ford Transit 12p. The available car was a Chevrolet Express 12p that has a much higher fuel consumption.
Read More >6.3 /10 Average
Reviewed: Friday, May 2, 2025
I waited for about an hour to be serve. Also, the car was not clean from inside and outside
Read More >9.3 /10 Excellent
Reviewed: Friday, May 2, 2025
Pick up needs to be faster
Read More >8.3 /10 Very good
Reviewed: Friday, May 2, 2025
I was overcharged, I contacted customer service, and they refunded me.
Read More >8.7 /10 Very good
Reviewed: Friday, May 2, 2025
i was charged a drop off fee of $50.00 which was taken off once i showed them the voucher.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
La recogida y reserva era para las 00:00 hrs del día 4 de septiembre y me lo entregaron hasta las 2:15 am
Esperamos más de 2 hrs, supuestamente nos informaton q no tenian autos disponibles.
El pago de cuota de las Tolls ya lo hice en la página de Illinoistolls. Espero no me las cobren Budget o Ustedes
Read More >9.7 /10 Excellent
Reviewed: Friday, May 2, 2025
Everything was fine. Not sure if there was an issue with the car as I was returning it.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
Staff upgraded me as a thanks for loyalty of using that desk.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
Cars were in excellent condition.
Read More >8 /10 Very good
Reviewed: Friday, May 2, 2025
Checking in was extraordinarily slow, as there were only two people in front of me in line and it took over half an hour.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
I was upgraded to a larger vehicle at no extra cost after I had been in the parking garage No quibble with the attendant on duty he just got on with it as the original vehicle was not available
Read More >8 /10 Very good
Reviewed: Friday, May 2, 2025
There is a bus available at the airport that takes you to the Budget store. It's easy to find since it is located with other rental places.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
Budget and Alamo are the same company. The signs at O'Hare Airport are terrible. I walked a kilometer to find the shuttle to the rental area. The staff was nice, a group of cheerful African Americans. However, the forced upgrade was a bit annoying.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
Acceptable
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
Not bad, the price is cheap.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
Great service. Initially booked a Ford Edge, but they didn't have one, so they offered a Chevy Tahoe, which was also unavailable. Finally got a Grand Cherokee. Budget is quite reliable, and I've always rented from them when traveling in the US.
Read More >8 /10 Very good
Reviewed: Friday, May 2, 2025
I was overcharged $35 for Non PKG Items. Very dissatisfied.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
No additional upselling, very satisfactory.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
They offered an SUV for an extra $20 per day, which felt like a great deal.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
Quick service due to few customers. The staff was friendly and even offered an upgrade.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
There were three cars to choose from, and I finally chose the newest Ford.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
Very satisfied with the company's service. They provided us with the pre-booked Ford Edge SUV that we wanted. The service attitude was great, and the car's performance was excellent.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
Great service attitude, no waiting needed.
Read More >6 /10 Average
Reviewed: Friday, May 2, 2025
Maybe because it was a holiday, but I waited in line for half an hour.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
The service was acceptable.
Read More >4 /10 Average
Reviewed: Friday, May 2, 2025
There were over twenty people in line, and only one person was working. I don't know what the others were doing in the office, but at the very least, they need to ensure the counter service. The service attitude was okay, but the unexplained charges were very confusing. I was charged a deposit twice, paid the rental fee in advance, and was unexpectedly charged again when returning the car. They said the deposit and charges would be refunded within two business days, but there has been no news. Make sure to purchase third-party liability insurance before booking, otherwise, you won't be able to pick up the car.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
It was easy to get the car. We booked a Camry but actually received a CRV.
Read More >2 /10 Poor
Reviewed: Friday, May 2, 2025
The staff was terrible, charged a lot of extra fees, repeatedly confirmed it was a deposit that would be returned upon car return, but in the end, was inexplicably charged a lot of fees! Very bad service, the first part of the rental with Hertz was very good.
Read More >4 /10 Average
Reviewed: Friday, May 2, 2025
Charged me more than expected.
Read More >2 /10 Poor
Reviewed: Friday, May 2, 2025
Long lines and few agents, waited for a long time. When it was finally my turn, they wanted to charge extra for a car with GPS because of the sound system. I refused and had to wait another 20 minutes for the manager. They first gave me a Prius, which I refused again, then the manager spent another 20 minutes to get me a Chrysler 300 with GPS.
Read More >Jacqueline Huggins
Chicago
2 /10 Poor
Reviewed: Friday, May 2, 2025
1. Did not get the reserved car model, got a downgrade instead of an upgrade; 2. Waiting time was too long;
Read More >4 /10 Average
Reviewed: Friday, May 2, 2025
They said it was a free upgrade with no extra charges, but they debited over 1000 RMB from my credit card.
Read More >2 /10 Poor
Reviewed: Friday, May 2, 2025
Originally booked vehicle was fine without an upgrade, but was misled by sales into an unnecessary upgrade. Sales also misled about fuel charges, road tolls, etc., and didn't install an automatic payment device. Very poor experience.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
Satisfactory
Read More >6 /10 Average
Reviewed: Friday, May 2, 2025
There was an accident, and the resolution was too slow. It took half an hour for someone to answer the service call.
Read More >2 /10 Poor
Reviewed: Friday, May 2, 2025
Missing 0.1 gallons, charged $54.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
Excellent! All the car rental companies are in one hall. Picked up the car by number. It was a brand new car, never used. Awesome!!!
Read More >8 /10 Very good
Reviewed: Friday, May 2, 2025
Fast processing speed.
Read More >6 /10 Average
Reviewed: Friday, May 2, 2025
It was not the category I booked; they downgraded the car at will.
Read More >6 /10 Average
Reviewed: Friday, May 2, 2025
Average, the vehicle's interior was too dirty
Read More >8 /10 Very good
Reviewed: Friday, May 2, 2025
Overall, it was okay. However, when picking up the car, they always try to upsell me on a vehicle upgrade and additional insurance.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
Good
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
Overall good service
Read More >8 /10 Very good
Reviewed: Friday, May 2, 2025
Long wait time for pickup, but drop-off was very quick and easy.
Read More >6 /10 Average
Reviewed: Friday, May 2, 2025
This Chicago location is run jointly with Avis. Firstly, there are no clear signs indicating that members should go to the second floor while non-members stay on the first floor, so I wasted an hour in line. The funniest part is that I then waited another hour and a half on the first floor because all the cars were rented out and they were waiting for returns. I landed at 2 PM and didn't get the car until almost 5 PM.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
I recommend QEEQ for overseas car rentals, as they provide numerous service reminders.
Read More >2 /10 Poor
Reviewed: Friday, May 2, 2025
We've rented cars multiple times in the US, and this was the first time we were asked for a cleaning fee several days after returning the car. We never eat in the car, filled up the tank before return, and cleared out plastic bags and empty water bottles, leaving only 5-6 unopened bottles. We don't drink beverages. The car was very tidy both inside and out. We only took one photo of the car's exterior, not the interior. When we returned the car, it was inspected on the spot, and they deducted toll fees from our deposit. We even asked if everything was fine, and they said yes, so we left and headed to the airport. A few days later, they sent photos showing signed windows and a messy interior, which was not our doing. The car could have been rented to others in those days. We can't understand why we should pay for cleaning. They insist we caused this and need to deduct $125 for cleaning. We don't know if this is Budge's doing or if it's a decision by the rental platform.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
Pretty good. Arrived at midnight, not many people.
Read More >8 /10 Very good
Reviewed: Friday, May 2, 2025
It was okay. However, they didn't inform me in advance that the car was different from what I rented. Also, the screen couldn't sync the navigation, which was a bit inconvenient.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
Bajrama who checked us in was super helpful, great customer service, attentive to our needs.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
great car
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
great service! car was fully charged, I drove only to downtown and back and returned the car with 74% of batery which was completely for free! you can use 30% out of 100 for free and wil not pay if % at return is more than 70
Read More >Happy customer UK
Chicago
10 /10 Excellent
Reviewed: Friday, May 2, 2025
Budget are pretty good
I buy insurance etc through QEEQ which is first class, be aware that budget like to upsell
Also pay by plate for toll’s on the Illinois web site, it doesn’t always work and budget will take payment from your card but it’s not that expensive if they do
Remember to take photographs of mileage and fuel level on collection and drop off !!
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
Mostly great. However, they parked cars in the exit of the pickup area, so it was very difficult to pick up the car. We had to find someone to help. Unfortunately, they were unable to remove the blocking vehicles, but they were able to remove a vehicle on the far side which allowed us (with some difficulty) to leave.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
Great experience
Read More >6 /10 Average
Reviewed: Friday, May 2, 2025
The location was hard to find, and the service was average.
Read More >8 /10 Very good
Reviewed: Friday, May 2, 2025
The whole process was smooth, with simple pickup and drop-off procedures.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
Efficient and very convenient.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
The service attitude was good, but I waited in line for 20 minutes.
Read More >8 /10 Very good
Reviewed: Friday, May 2, 2025
Apart from the staff at the pickup location being somewhat inattentive, everything else was fine.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
Overall very satisfied.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
The directions at O'Hare Airport are very clear. Taking the Blue Line train gets you there quickly. Once you get off, there's a whole row of rental counters downstairs. The process is simple, and you can head straight to the second floor to pick up the car.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
Very satisfied
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
Quite good.
Read More >6 /10 Average
Reviewed: Friday, May 2, 2025
The car was very dirty and hadn't been cleaned at all. There was no windshield washer fluid, so I had to use a water bottle to pour water on the windshield.
Read More >10 /10 Excellent
Reviewed: Friday, May 2, 2025
It's okay.
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