Fast, convenient, and quite good

After renting the first car, the price for the second rental was ridiculously higher.

Efficient service, they offer additional insurance but it's optional.

We booked a Camry, but had to choose based on what was available. They tried to give us a lower-quality SUV. Eventually, they gave us a Mitsubishi SUV.

The process of picking up and returning the car was very smooth. The car was in good condition with over 20,000 kilometers on it, and it handled well. Unfortunately, the GPS rented from Hertz had a faulty power connection, causing it to repeatedly lose power unless the angle was constantly adjusted. Later, in Bairnsdale, although there was no GPS available, they helped confirm it was defective and suggested seeking help in Canberra. They also kindly printed out four pages of color Google Maps directions, which was very heartwarming.