rude service, car was damage and tried to say i did it but took pictures of the car prior to renting

Staff was friendly.

Food value for car rented.

Great value for money so no complaints other then sometimes the cars are not cleaned properly.

The car was unavailable when I reached there. Staff is more abusive then a nazi concentration camp

Having never used Heathrow airport before, I found it difficult to find where to catch the bus from to the rental company. A phone call to the office sorted it, but perhaps the bus stop number could be added to the booking instructions. I also found it difficult to locate the offices to drop off the car. However, the car itself was fantastic value for money. I booked a small vehicle but was upgraded free of charge to the next size up due to availability. All staff were very friendly and helpful. I would definitely book with Easirent again. Especially now I know how to find them. :)