The service was very poor. They kept pushing insurance, and their attitude changed immediately when I refused.

Picking up and returning the car was super easy. It was my first time driving by myself and basic English was enough to handle everything.

No upselling of insurance. Not too many smiles. The process was fairly efficient.

Professional and efficient rental service. Since the originally designated car had a small trunk, they thoughtfully upgraded us for free to a Volkswagen Beetle.

Very bad experience. An African American staff member added roadside assistance insurance without asking and charged my credit card. When I refused, he was extremely rude and didn't explain how to pick up the car. We were kicked out of the service desk and spent almost two hours finding the pickup location.