Smooth!

Still too crowded

The service attitude was good, but the car model often differed from the one booked, depending on luck.

Very good.

Taking a trip to Hawaii was really worth it with this car rental company. If you join a tour, it costs $115 per person, but renting a car for a day is only $69. Plus, they upgraded my sedan to an SUV for free. I was very happy with that. The rental process was also very convenient, taking only 10 minutes. I'll definitely consider choosing this company again next time.

The service is average, and there is no Chinese support. I showed my U.S. driver's license but was told I had to use my Chinese driver's license, which I didn't understand. The vehicle was in poor condition, with a low mileage but constant strange noises, and a warning light remained on, making me uneasy. There was no service in the car pick-up area, and it took me a long time to find the car, which was inconvenient. I previously rented from Avis, and their service was better than Alamo's in many aspects. Today, I was also charged a $40 fine, of which $13 was Alamo's service fee.