The service was very poor, no smiles, and they provided the worst car of the same type. They charged an additional AUD 33 service fee for a AUD 1.38 toll.

The service was quite enthusiastic. The entire process took about half an hour, and I waited in line behind three people. When inspecting the car, I found a small dent under the trunk. I informed the Hertz staff, and they indicated that such a small scratch, about the size of a finger, was not an issue. Later, I saw in the rental documentation from Hertz that it specifies the size of damage that requires a claim.

I personally felt the staff was not very friendly. I was asked a question by an employee and didn't understand, and it was pretty obvious they were a bit unfriendly about it. The car had a lot of scratches both in the front and the back, so I took many pictures since I was worried there might be issues when returning the car. But fortunately, the return process went smoothly.

Very good, the service was excellent, they always had a smile.

Like: Having not rented a car for a long time this was such a pleasure to go to the counter and get the car no worries!
Dislike: Nothing really. Very satisfied customer.