Europcar AUCKLAND INTERNATIONAL AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Abel Pulitzer

New Zealand

Reviewed: Fri, Jan 4, 2019

About Europcar: 8.0 /10

There was almost no one when I arrived, so I didn't have to queue. It appeared to be a South Asian lady who arranged my order. She was friendly and enthusiastic, and provided detailed instructions on the return location and process in Wellington.

Europcar

Auckland Airport(AKL)

Auckland

New Zealand

1 days rental

Relevant Reviews on Europcar AUCKLAND INTERNATIONAL AIRPORT

Phil Adela

New Zealand

1 days rental

Europcar

Auckland Airport(AKL)

Auckland

New Zealand

Reviewed: Sat, Jul 20, 2024

About Europcar: 6.0 /10

Switched to a Ford Mustang Mach-E, and the condition was average.

We had a half-day layover in Orlando and decided to explore the city. A taxi from the airport to downtown costs $100, so we decided to rent a car. With four people and lots of luggage, we booked a Mitsubishi Outlander. However, upon pickup, we were informed it was unavailable and were given a Ford Mustang Mach-E instead, with an additional $20 fee. This shouldn't have been charged to the customer, as it was the rental company's fault. The car was smaller, and we had to place some luggage in the front seat, which was quite frustrating. I didn't argue since it was just for half a day. (Switching to a Kia Carnival would have cost an additional $20)

About QEEQ: 10.0 /10

Timothy Ross

New Zealand

5-day rental

Small SUV | Nissan X-Trail or similar

Europcar

Auckland Airport(AKL)

Auckland

New Zealand

Reviewed: Mon, Dec 26, 2022

About Europcar: 8.0 /10

Car and booking process was fine; counter staff was amongst the least helpful of any retail employee I have encountered in the last 12 months anywhere

About QEEQ: 10.0 /10

T.Storer

New Zealand

1 days rental

Full Size Van | KIA Carnival or similar

Europcar

Auckland Airport(AKL)

Auckland

New Zealand

Reviewed: Thu, Jan 16, 2020

About Europcar: 9.3 /10

The car was fantastic. The staff at check were good but there were not enough of them. There was a high volume of people picking up cars on arrival with only 2 staff on the counter. Wait time of almost 1 hour and 30 mins was not ideal after long flights and 2 young children.

About QEEQ: 10.0 /10

Great service! Look forward to using you again in the future!

Christian Kelbrick

New Zealand

1 days rental

Medium SUV | Suzuki Vitara or similar

Europcar

Auckland Airport(AKL)

Auckland

New Zealand

Reviewed: Tue, Sep 17, 2019

“Disappointing. I have raised a complaint about Europacar.”

About Europcar: 6.3 /10

Disappointing. I have raised a complaint about Europacar. I arrived an hour early to pick up car and was told it was not back yet nor cleaned you have to wait. I was told that they have a small fleet of cars at the moment. I did not have much confidence at all in what I was being told. At 623 I got another Car (as nothing else in same class and was offfered a volvo or mercedes at increase costs) but still no sign of mine. So there seemed little possibility it would be back on time so why risk fighting Auckland traffic.