Good fast flexible

good

The vendor appear disorganized, it took a long time to pick up even only 2 customers at the moment. Nearly one hour to pick up the car and 30 mins to drop off. Unique experience not found anywhere before. Inexpensive is a leverage, however, you need to expect what you are paying for with a little bit more disappointment especially you are in rush or too tire to deal with the slow service.

The app is easy to use. Will continue.

The waiting time took quite a while, but the pick up process was straight forward. My only feedback was that the cleanliness of the vehicle was subpar and I had called to complain about this. I called 5 times about the dog fur that was not cleaned up, and Amrit (customer service) said she would pass on my message to the manager and that they would call me back. I never got a call back, and had my allergy symptoms throughout the rental because of the unclean car / dog fur.

Great and easy booking process, overall excellent value!

Very weird business, very short staffed and poorly organized. A lot of people on both visits were basically panicking by how bad it was.

Seemed easy and smooth!

The only thing I found odd and slightly annoying is their renewal or extension policy. Normally when I rent a car and I wish to keep it for a few days longer, I phone up the company and they let me keep it at the same price for however long I need it for. With Routes, when I phoned to ask them if I could extent for a couple more days, they quoted me a price that was twice the amount of original rental. The only way I could have it for the normal price, was to rebook online, drive all the way back to the rental place (on the day my contact expired) and then sign and start a new contract for the extra few days. That was super annoying. There was no flexibility in term of returns, extensions, rebooking, or price. That's where a larger company like hertz or enterprise are better. Luckily I was still in the city on the day of my scheduled return, but had I been away, I would have either had to drive all the way back to Vancouver, or I would have been stuck paying twice the daily rate.