When booking and pick up time, the car model will difference. Try to give customer old car condition

Had to wait a long time outside the airport, and it was raining

Every staff member provided excellent service. They even drove to the airport to pick me up, which was quite far. Excellent service.

The car was an older model and its wasn't smooth in driving. The car didn't even have a standard feature cruise control which make the whole journey tiring. I was given Hyundi instead of KIA and that too was quite old and noisy.

The car wasn’t powerful enough for hilly roads, wasn’t the best is wet condition

Maybe for AUCars to have a fixed meeting spot for the shuttle. The text just had a number to call. The problem was the heavy accent of the person I called and I called them in the noisey environment of the airport. Maybe in the text nominate the meet spot. The shuttle also needed to be identified maybe two magnetic signs in door of shuttle. Other than that rental was great and staff at AU cars were courteous.