1. After arriving at the airport, we had to take a shuttle train to another parking lot and wait for a car to pick us up, which was highly inconvenient. 2. The service process was extremely slow, staffed entirely by Indian workers. The reserved car model was unavailable, and they tried various excuses to persuade us to upgrade to a pricier option. After insisting, they reluctantly provided us with another car. 3. I rented for 8 days, but they required me to return to the store in 2 days to switch to the reserved model. The round trip to change the car took 1 hour, and even though we arrived at the agreed-upon time, we had to wait an additional hour for processing. The time, effort, and fuel spent on this were uncompensated, and we didn't even receive an apology. 4. When returning the car, we had to wait another hour. Several other customers we encountered mentioned they would never rent from this company again.

Car condition was not good.

The car was a Kia Rio. We were hoping for a Nissan as advertised but it was sufficient for our needs. The charge for an extra driver should be waved. We have insurance. The rules of rental indicate no smoking in the car but ours had definitely been smoked in. When I mentioned this, I was told no, that is the smell of the detailing. No, it was smoke. I'm not stupid. And I get headaches from the smell of smoke.f I was not impressed. Also, we returned the car a day early and the place was closed. We called the numbers on the door and were met with a recorded message on each number that when we pressed the appropriate button, returned us once again to the original message. It's an endless loop. Will not be renting from them again.

The car was in poor condition. I was advised by the gentleman checking the car that the car was a 2018 model but upon inspection of the key tab and log book it was a 2016 model. The car was dirty on the outside and I was told that this is how it comes back from the car wash at the garage. The car had numerous bumps, dents, scratchers and the bonnet was partly bad where it looked like it was in a crash recently. I asked about this and I was told that there were too busy to get the bonnet fixed. Inside the car there was no GPS, the floor of the car had multiple car mats of different colors and models. The was no option to charge phones inside the car and seeing as we were travelling with 3 children this was a big inconvenience. The air conditioning was non existent in the back of the car. I told this to the gentleman who checked upon returning the car and he just looked at me as if to say "what do you want me to do about it". Altogether this was by far the worst rent a car that I have ever driven and I would not recommend this car to anybody.

The van didn't quite meet my expectations, it was the lowest model of its kind and had some issues but it got us where we needed to be. We had an issue at pick up, i asked that the driver meet us at 7am but staff advised 715 or 730 would be better based on our airport arrival time and I said we would be there sooner as we didn't have bags to pick up. As it turned out, we had to wait 30 minutes for our ride with our 5 children in an area that had no seating. FRUSTRATING! Then they presented us with a rental agreement form that had all sorts of extra charges for out of province or out of country travel and the gas comes at whatever its returned with which is a first. The overall score of 8.7 does not truly reflect the experience.