Not happy with Thrifty staff

Len

United Kingdom

Reviewed: Tue, Jun 4, 2019

About Dollar: 8.3 /10

They did not explain how tolls work. I did not know I had driven through tolls till I recevied the toll notice which I paid. I paid the two tolls and the two fines, each being £22, which was the £2 toll and £20 fine. I then received a notice for an admin fee of £42 for each toll notice. They have a duty of care to tell their customer how their tolls work, and if they do have to send the dmin fee, it should not be double the price of the toll and fine put together. I will NEVER hire with Thirfty again... locally or internationally

About QEEQ: 10.0 /10

Dollar

London

United Kingdom

Luxury | BMW 5 Series or similar

1 days rental

Relevant Reviews on Dollar in United Kingdom

Ashish

United Kingdom

1 days rental

Luxury SUV | Jaguar F-Pace or similar

Dollar

Edinburgh

United Kingdom

Reviewed: Mon, Oct 7, 2019

About Dollar: 10.0 /10

It was a swift process for us to pickup the car. It took way lesser time than I expected. Will definitely re-book through dollar again. I got the refund as well very quickly as it had no damages.

About QEEQ: 10.0 /10

I found it way better than booking it through other websites. The app is seamless and the comparative rates definitely helps save on money or either get a better car in our budget. The price drop re-booking also is a really good feature and I did get advantage of it. For me car booking will always be Easycarrents.com

R Helsby

United Kingdom

1 days rental

Economy | Ford Fiesta or similar

Dollar

Heathrow Airport T5(LHR)

London

United Kingdom

Reviewed: Sun, Aug 4, 2019

“Mostly good, just pickup time and long processing time let the experience down”

About Dollar: 8.3 /10

45mins is too long to wait to pick up the car. Not enough staff and the process takes too long. It needs to be streamlined. I emailed on 20th July to get drop off instructions to Gatwick. No reply still after 10 days. Online instructions do not give details of what hours shuttle is available

About QEEQ: 10.0 /10

J.Hewitt

United Kingdom

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Thu, Jun 27, 2019

“Awful”

About Dollar: 5.3 /10

Needing an NI number to release a car is excessive (other companies don't ask for this). Staff at pick up location unprofessional. Discussing who had drunk the most the night before, the sexual desirability of celebrities and who could avoid the most work. Car inspector rude. Drop off process took far too long but at least Worcester staff were professional

K.Fuller

United Kingdom

1 days rental

Economy | Ford Fiesta or similar

Reviewed: Thu, Jun 20, 2019

“Helpful but dishonest !”

About Dollar: 6.3 /10

Car not supplied with full tank. This was recorded by rep who advised " no problem, return with same amount". On return signed off car and advised "all Ok". 3 days later find that deposit of Gbp500 had been debited but only Gbp460 returned. Called Dollar at LGW , staff checked details and said would rectify this issue.....but have not. Fraudulent practice ???

About QEEQ: 8.0 /10