They didn’t have the car I paid for, instead they stuck me with a gas wasteful V8 Auto all black.

Excellent value ! Excellent service!

Ben, was awesome! He had a sense of humor and put me at ease from the greeting to the drive away and during the return!

The mileage and gas usage of the car was awesome. It was not what I expected but definitely a perk. The person who originally helped me did a good job. The person who helped me upon return was unprofessional and sort of rude.

I didn't have a price drop but this was the most affordable car that I could have found. The location of the lot was easy to find and easy to get to. I appreciate the relationship between Routes and easyrentcars.com. I've already referred two people who have used the site.

I'm 65 yrs. old and this was the worst, most inefficient pickup and return process I have ever experienced.

Routes is off-site and not in the new car rental building at ORD. It was not difficult to get to, but required a second van trip. Person behind the counter seemed anxious to leave and not very friendly, but the process was smooth and efficient. A Jeep Wrangler was substituted for the Rogue. It is very boxy and not fun to drive as it was very windy. When we got the car, no one volunteered to go over the controls and features. However, when asked, one outside worker did a pretty good job of showing them. It is easier to get in and out of Routes than it is the car rental building at ORD.

Like: The value for the price was excellent
Dislike: The company only offered Jeep Sahara vehicle which have poor sight lines, no backup cameras and are unwieldy in a city like Chicago