There was a long wait time to get the car key after the registration is complete. None of the staff cared about telling how long it is going to take to give the key.

After multiple conversations, Routes told me they would give me the car I actually reserved. Even though they were polite, both times they did not call me back as they said they would. Couldn’t even complain at return time as the return experience was horrible and took almost an hour. The car they gave me was fine, but not the car I wanted.

45 minutes to process us too long. That's not on the staff. You need more people

Car smelled cigarettes very badly. Reported this to the customer service but didn’t get any response. Customer service was unfriendly.

Like: Friendly and very helpful staffs, great price for the vehicle
Dislike: It would be great if there's more car model to choose