Europcar ZURICH KLOTEN AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Murray Isaac

Switzerland

Reviewed: Thu, Feb 14, 2019

About Europcar: 2.0 /10

The car rental office said we couldn't use credit cards with magnetic strips, only those with chips were allowed, but they never informed us of this requirement. Therefore, they rejected my husband's card with a magnetic strip. When I used my chip card to secure the rental for my husband, they insisted on charging over 300 dollars to make me a co-renter. Otherwise, we couldn't pick up the car. This credit card policy is too unreasonable; I've never encountered such a situation in the U.S., and we wouldn't need to spend this extra 300 dollars.

1 days rental

Relevant Reviews on Europcar ZURICH KLOTEN AIRPORT

Mohd Jamzuri Ammir B

Switzerland

15-day rental

Full Size Van | Volkswagen Multivan or similar

Reviewed: Sun, Dec 1, 2024

“An excellent roadtrip.”

About Europcar: 10.0 /10

The car is as we wish we could get. No problem at all. Interior is clean and comfirtable.

About QEEQ: 10.0 /10

Good services

Verne Cumberland

Switzerland

1 days rental

Reviewed: Fri, Mar 8, 2024

About Europcar: 10.0 /10

Very satisfied, got an upgraded model at a discounted price, greatly improved the driving experience.

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Vivien Pritt

Switzerland

1 days rental

Reviewed: Sat, Jul 4, 2015

About Europcar: 10.0 /10

The best part is, we were supposed to return the car at 11 AM since we picked it up at 11 AM, but because it was a Saturday and the tax refund office opened at 10 AM, we knew we couldn't return the car on time. We were still driving from Austria to Switzerland! Then we called the return service and informed them we'd be late, asking how much extra it would cost. He asked how late we'd be, and we said around 1 PM. He said 'No problem, it's OK, no extra charge.' Wow! When we arrived, we couldn’t find a gas station on the way to return with a full tank. The front desk staff was very friendly and told us there was a self-service station across the street and an attended one around the corner if we needed help. He even mentioned that gas is expensive here and it wouldn’t be cost-effective for us. Exceptional service! We filled up the tank, returned the car in a minute, everything went smoothly. Highly recommended!

About QEEQ: 10.0 /10