I prepaid the full amount when I booked through Zuzuche, but when I arrived at the store, the staff said I hadn't paid. The money was taken by Zuzuche but not given to the car rental company! Using the lack of prepayment as an excuse, they refused to give me the car I originally reserved and downgraded it to an Audi A5. I couldn't reach Zuzuche for help. After arguing at the store for 2 hours, the staff reluctantly gave us a Mercedes E-Class (which should have similar space as an Audi A6). It wasted a lot of our time and ruined our mood.

Hired car for Northern Ireland whose road signs are mph. Was given south plates and a Speedo only in kmh Unusable. Counter staff told me to email a complaint. Useless

Horrible ad infested app Confusing interface Demands t&c acceptance every login and try’s to sneak in direct marketing No obvious customer service interface

They told me they would have my £200+ deposit back in my account in 1 week, it has now been over 2 weeks and it still hasn't shown up!! NOT HAPPY!!! Please can you chase for me and find out what is going on!

The car was in great condition, new spec, easy to pick up and drop off. Would use again

Quick, smooth, couldn’t have been easier