Poor

The staff was deliberately making things difficult for Chinese customers. We were delayed for more than an hour late at night, very frustrating!

Great customer service on collection and return of the vehicle. Originally rented from Europcar but got refused due to some new rule that a random check has to be done on the driver. Budget were more than accommodating and their customer service makes me want to return

The car was brand new and maybe a bit of an upgrade for us...it was a pleasure to have such a nice car on our vacation.

Car had damage to front wheel that was noted down, even though quite evident, Luckily got the exit staff to note on my departure, tank was only 7/8 full and dropped to 6/8 just after I left pick up location, took the SD card so no sat nav, comes as standard so should have been included on a K group car

All good, easy to use