Missed the friendly staff, encountered unfriendly ones. They tried to scare me into buying insurance, otherwise I had to put down a 5000 AUD deposit. Even after multiple refusals, they kept pushing the insurance. In the end, I had to unwillingly add insurance that cost half of the car rental fee. I won't choose Apollo next time.

The location is relatively easy to find, but they kept pushing their insurance.

We had to spend over 700 AUD for additional insurance at the car rental place! Otherwise, we would have to pay a 4500 AUD deposit, with a 10% non-refundable deposit fee. So, we had no choice but to buy extra insurance.

The staff at the counter strongly pushed the comprehensive insurance, costing a substantial extra amount. When returning the vehicle, an intern conducted the inspection and said there were dents on the side of the roof caused by tree branches, which were not covered by the insurance. The staff did not mention this point when I picked up the vehicle. Fortunately, another staff member inspected it later and did not count it as our fault, which was a relief. Nevertheless, the comprehensive insurance was not very useful when picking up the vehicle.

A great company with very patient staff. However, make sure to ask them to demonstrate all the functions, and record a video to avoid any confusion later.