Service was smooth, but the car condition was not great

The rental company is very reliable. They contacted us three days in advance to discuss all the details. Picking up the car was very convenient, with their location just a 5-minute drive from the airport. They provided shuttle service throughout the entire process, with VIP treatment! The staff member who handed over the car was very friendly and gave us lots of tips on traffic rules and food and entertainment recommendations along the way. Very thoughtful! Highly recommend Yes Car Rental.

The process was very quick.

The pick up location was not clear in the instruction email. A picture of the location or map of how to get there would be perfect as Auckland is a small airport it had two pick up zones for taxi vans and regular pick up. The customer service rep didn't speak fluent english but luckily for us we spoke Chinese, so we got a long just fine. Yes Rentals is located approx. 10 min drive from the airport. It is time consuming if you're in a tight schedule, 10-15 mins pick up time, 5-10 min admin work, then dropping the vehicle off and travelling back to the airport again. However, if you're not a hurry and you're looking for cheap rental prices then I highly recommend Yes Rentals.