All ok except the hidden cost

No issues with the hire or pick up. The car had a few scrapes and dents that the girl on the counter verified on the rental document. The staff on the drop off checked it and I had no issues

Easy platform to use

car exterior badly scratched and worried bearings may have gone but overall happy

did not realise part of europcar

The car was fine and the staff very helpful. The hire location is close to Plaza Espana in a narrow one way street, currently exacerbated by major building works. It can be challenging to collect and return the vehicle with so little space to manoeuvre - a skip full of rubble was being passed over the car as we were trying to hand it back and the traffic was horribly backed up. If europcar could arrange a separate secure area for pickup and return it would be great.