All ok except the hidden cost

The service is decent. They do promote insurance, but it's not mandatory. They explain that if insurance has already been purchased on a domestic platform, there is no compulsory requirement.

There were quite a few upsell attempts, but I declined all of them. I forgot to refuel the car before returning it, so I was charged a service fee, which was quite expensive! Remember to return the car with a full tank. For the first time, I was charged an emissions fee, and there was another fee that I didn't quite understand, which was also quite expensive. I booked a manual transmission car but was given an automatic one; the vehicle was brand new.

there were very small scratches on the driver door which were not mentioned in the report, due to bad lighting in car pick up you could not see it, I only saw this on last day when putting petrol at the gas station.

did not use

Interior needs a deep clean. Otherwise happy and thankful for the service.

Display all the alternative models on offer in a particular class at a particular company. Car selection needs to be more transparent.

No issues with the hire or pick up. The car had a few scrapes and dents that the girl on the counter verified on the rental document. The staff on the drop off checked it and I had no issues

Easy platform to use