National is the designated supplier for our company. I have always used their cars when traveling to the US. This experience was no different from the previous ones, very pleasant.

Fast pickup

The front desk staff upgrade my reservation to bigger car and they told me the car is Ford Explorer or Nissan pathfinders but when I went outside the lady she gave me small SUV.

Very good application and website also very easy to use it.

Like: At first, my heart sank a bit when they said they didn't have the SUV size I had reserved. Was quite please when they told me they had upgraded me to the a Suburban with dark-tinted windows. Felt like I was driving around in a Presidential Security Detail.
Dislike: National personnel weren't where I expected to find them, but other rental agents pointed-out where I should go.

Like: The guy in Vancouver was super friendly!
Dislike: I was not aware at what point the balance would be deducted but that is probably more my fault because I don‘t often rent cars.