The staff member at the pick-up was very courteous and helped us purchase full insurance coverage and ferry tickets to the South Island. His patient service resolved our issues and ensured a smooth trip. He deserves praise.

Everything was good except for the part that the previous driver had left a lot of hair and litter in the car and Great Rentals did not bother to clean it.

The first car they tried to give me was unacceptable. The stereo and GPS nav was all in Japanese, and the service agent couldn't help me change it. Also there was a strange device near the driver's seat the agent couldn't identify. And the car smelled like old cigarette smoke. My first thought was that it was an employee's car they were trying to give me. Fortunately they gave me another car, and this one worked out fine.

Very easy and clear to use. Great rates.

The drop off time was amazingly fast and easy. The pick up was very fast also, just a bit more communication would have been nice so that the person actually know whats happening next. like 'ill just get your car' or 'ill get this person here to prepare your car'' go with him'. instead of just leaving the person there like an idiot wondering whats happening.

The car used a lot of petrol