Great Rentals, Ltd, Auckland, New Zealand Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Great Rentals - Ltd, Auckland, New Zealand Information, Car Rental Instructions & Policies

Address

110 Montgomerie Rd, Mangere, Auckland 2022, New Zealand

Telephone

+6495800588 / +64276884888

Pick-up Instructions

The Great Rentals - Ltd, Auckland, New Zealand car rental location is located out of the airport

Please contact the staff to pick you up to Great Rentals - Ltd, Auckland, New Zealand car rental when you arrived.

Pickup Instructions 1. Two Days Before Pickup Please add our customer service on WeChat (ID: greatrentals01) at least two days in advance. Confirm your flight number, arrival time, and pickup location. 2. International Terminal Pickup Area Exit through Door 5 and cross the road. You’ll see a covered walkway. Follow this walkway for about 5 minutes to reach the designated airport pickup area. Contact our staff and wait for your pickup. Note: If you need to pick up or return the car outside of business hours, contact us before 4:00 p.m. local time to arrange this service, which costs NZD 50. Alternatively, you may pick up the car the next business day. 3. Domestic Terminal Pickup Area The domestic pickup area is by Door 7, near the Jetstar Building. Please wait there for our shuttle service.

Drop-off Instructions

Car Return Instructions 1. Contact for Return Time Please contact our customer service in advance to confirm your exact return time. On the return date, bring the car back to our location. 2. Free Airport Drop-Off Our company will provide a free shuttle to the airport. Arrive at our location at least one hour before your check-in time. 3. After-Hours Return If your return time is outside business hours but your booking shows a return within hours, please contact us in advance to confirm if after-hours service is available.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	09:30 -17:30	09:30 -17:30	09:30 -17:30	09:30 -17:30	09:30 -17:30	09:30 -17:30	09:30 -17:30

Security Deposit

The deposit amount depends on the car category and can be paid by credit cards(pre-authorization)

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	NZD 3000	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: UnionPay, Visa, Master

DinersClub,JCB,Discover,AMEX are not accepted.

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

21 - 90 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Free of Charge:

Towards any New Zealand islands, taking rental cars is allowed and free of charge.

Ferry Transportation: Allowed

Great Rentals allows you to bring the rental vehicle on the ferry. However ferry companies may charge you to bring a vehicle across Cook Strait.

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.8 mi from Auckland Airport

Railway Stations

3.7 mi from Middlemore

3.7 mi from Onehunga

4 mi from Otahuhu Train Station

Hotels

0.9 mi from Naumi Auckland Airport

5.4 mi from Allenby Park Hotel

8.4 mi from Waldorf St Martins Apartments Hotel

Other Landmarks

7.2 mi from Mount Eden Domain

9.3 mi from Sky Tower

9.4 mi from Auckland Harbour Bridge

CHECK RATES

Map view of Great Rentals Store Location

coordinates: -36.9792561 174.7742881

Location Images

Great Rentals-Ltd, Auckland, New Zealand-189016-store

The Rental Desk

Guest Reviews

Total points： 8.3 / 10 Very good

Vehicle condition: 5.5
Vehicle cleanliness: 5.6
Spaciousness: 6.0
Counter staff: 5.8
Pick-up location: 5.4
Drop-off location: 5.7
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

Rod Black
Auckland
10 /10 Excellent
Reviewed: Sunday, August 31, 2025
Very professional and eager to help.
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Milo Galbraith
Auckland
10 /10 Excellent
Reviewed: Thursday, June 5, 2025
Satisfied.
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Quintina Armstrong
Auckland
10 /10 Excellent
Reviewed: Sunday, June 1, 2025
Satisfied
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Gladys Sainsbury
Auckland
10 /10 Excellent
Reviewed: Friday, May 9, 2025
Satisfied
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Marsh Price
Auckland
2 /10 Poor
Reviewed: Tuesday, April 22, 2025
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Cynthia Camp
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 11, 2025
Very satisfied.
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S.Chaklasia
Auckland
4 /10 Average
Reviewed: Monday, November 25, 2024
Very bad customer service. Rudeness and don’t care for customers. Two guys didn’t know English and one guy knew English but was so rude and lazy also don’t know what he is doing. Behaving like small kids.
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Jack Yeates
Auckland
10 /10 Excellent
Reviewed: Thursday, October 31, 2024
Very satisfied.
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Y.D.
Auckland
8 /10 Very good
Reviewed: Tuesday, September 3, 2024
Very smooth booking process
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Agatha MacDonald
Auckland
10 /10 Excellent
Reviewed: Friday, June 21, 2024
Excellent
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Marguerite Robin
Auckland
10 /10 Excellent
Reviewed: Saturday, May 18, 2024
Satisfied!
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Lauren Margaret
Auckland
10 /10 Excellent
Reviewed: Sunday, March 31, 2024
Very good.
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J.Anderson
Auckland
9.3 /10 Excellent
Reviewed: Wednesday, March 20, 2024
Good quick service .
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Lewis Hopkin(s)
Auckland
10 /10 Excellent
Reviewed: Wednesday, February 28, 2024
Called them after landing, and they arrived promptly. Very convenient.
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Madeline Surrey
Auckland
10 /10 Excellent
Reviewed: Wednesday, February 7, 2024
Enthusiastic and considerate service
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Quinn Dickey
Auckland
10 /10 Excellent
Reviewed: Wednesday, January 17, 2024
Very satisfied
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Anonymous
Auckland
8.3 /10 Very good
Reviewed: Wednesday, January 10, 2024
The car was clean and great, shuttle service from the airport was smooth. For dropping off just be warned Google Maps takes you to the wrong street.
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Malcolm Rutherford
Auckland
10 /10 Excellent
Reviewed: Monday, December 18, 2023
Satisfied
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Phoenix Brown
Auckland
10 /10 Excellent
Reviewed: Friday, November 24, 2023
The representative's service was great, he reminded me of important details, and the car was in good condition.
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J.Nathan
Auckland
10 /10 Excellent
Reviewed: Wednesday, December 7, 2022
Car was lovely for what I needed
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M.Lai
Auckland
8.7 /10 Very good
Reviewed: Monday, November 21, 2022
the staff of Great Rental is great, helpful and kind. I can't ask for more.
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E.Hanham
Auckland
10 /10 Excellent
Reviewed: Sunday, October 9, 2022
Just wondering when we get our deposit back?
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Matt
Auckland
8.3 /10 Very good
Reviewed: Thursday, August 25, 2022
The car and service were great. For a cheap rental the car even had satnav. I will use them again. Google maps did take me to the wrong location for Great Rentals (around the back where there is no entrance)
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Alva Dupont
Auckland
10 /10 Excellent
Reviewed: Saturday, September 25, 2021
Satisfied
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A.Hunt
Auckland
7.7 /10 Good
Reviewed: Friday, August 20, 2021
One staff member picking up and processing. I waited an hour to get a car I rented for 4 hours!
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Jenni McLaughlin
Auckland
8.7 /10 Very good
Reviewed: Wednesday, June 2, 2021
Yes, I was very pleased with the Toyota Yaris for the price I paid.
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Chasel Martha
Auckland
10 /10 Excellent
Reviewed: Wednesday, June 17, 2020
Average
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M.Gillen
Auckland
7.7 /10 Good
Reviewed: Thursday, April 2, 2020
Car rattled a little, but survived teh trip
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J.Cheung
Auckland
7.3 /10 Good
Reviewed: Monday, March 30, 2020
The car is over than 10 years and the interior is not clear at all. The seat covers have stain. I booked Toyota Yaris while they offered Honda Fit to me
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Nora Keats
Auckland
10 /10 Excellent
Reviewed: Saturday, March 28, 2020
Good service. The process was simple and returning the car was convenient.
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G.Robinson
Auckland
10 /10 Excellent
Reviewed: Thursday, March 26, 2020
I did opt for a upgrade and I was very satisfied that vehicle
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Lex
Auckland
10 /10 Excellent
Reviewed: Sunday, March 22, 2020
Staff were very helpful and courteous. I would highly recommend and will definitely use again ✔️✔️✔️✔️✔️
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C.Garcia
Auckland
9.3 /10 Excellent
Reviewed: Thursday, March 12, 2020
The waiting time for the bond return is too long.
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Anonymous
Auckland
9.3 /10 Excellent
Reviewed: Tuesday, March 10, 2020
great service,pick up was on time and drop off was smooth even though it was very early in the morning
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A.Hill
Auckland
9.7 /10 Excellent
Reviewed: Sunday, March 8, 2020
Great service, nice helpful friendly staff
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Anonymous
Auckland
10 /10 Excellent
Reviewed: Saturday, March 7, 2020
Very close to airport, complimentary pick-up and drop-off, very easy-going
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J.S
Auckland
9.7 /10 Excellent
Reviewed: Wednesday, March 4, 2020
Helpful staff and quick process. Even picked us up from nearby hotel.
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Sl
Auckland
8 /10 Very good
Reviewed: Saturday, February 29, 2020
Fast
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Anonymous
Auckland
6 /10 Average
Reviewed: Thursday, February 27, 2020
The car was good for the price I paid for the rental - just what I needed - right size & good luggage capacity. The car was not very clean on pick-up though - I had to clean all of the windows inside and outside just to see where I was going...It had not been washed for a while either I would say
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B.Toia
Auckland
9.3 /10 Excellent
Reviewed: Thursday, February 27, 2020
Will def book again. Very easy, nice car and great price
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S.Higham
Auckland
10 /10 Excellent
Reviewed: Monday, February 24, 2020
very good service, very helpful. thank you.
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B.McCullough
Auckland
8.7 /10 Very good
Reviewed: Monday, February 24, 2020
Biggest let down was I ordered a toyota corrolla bu got a toyota yaris> I am 1.9m tall which is why i ordered the bigger car
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J.Blond
Auckland
8.3 /10 Very good
Reviewed: Thursday, February 20, 2020
Car was great. Hadnt been cleaned properly it had dirt on back seat and seeds in door well.
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Sarah
Auckland
8.3 /10 Very good
Reviewed: Thursday, February 20, 2020
Car was great, ready to go upon arrival. A little confusion behind the counter at pickup, got sorted when help arrived.
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Esther Giesbergen-de
Auckland
8.7 /10 Very good
Reviewed: Wednesday, February 19, 2020
We had to wait by the pink W. But it didn't say where that was. And the airport staff didn't no this either. Would have been beter if they had said by the pink W by door number so and so. For the rest the service was great and the car as well.
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S.Vaity
Auckland
8.7 /10 Very good
Reviewed: Wednesday, February 19, 2020
They upgraded our car to a brand new Toyota RAV4 which was awesome
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Anonymous
Auckland
8.7 /10 Very good
Reviewed: Wednesday, February 19, 2020
Always very tidy and clean
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G.Wall
Auckland
6.7 /10 Average
Reviewed: Friday, February 14, 2020
Car was very old. Tyres were in bad condition, the radio was programmed in Japanese so couldn't listen to it or use it. The wheel alignment was badly out pulling to the left the entire time. This is a safety issue!
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Cris Moris
Auckland
10 /10 Excellent
Reviewed: Thursday, February 13, 2020
The car was pretty good, I waited only 10 minutes for they pick me up but both phone number given in my booking was wrong. They need to check it out.
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Anonymous
Auckland
6.3 /10 Average
Reviewed: Thursday, February 13, 2020
The car was ok, but not very clean. The two front tyres were too low in air. The receptionist was friendly, but constantly speaking to her colleague in a foreign language (chinese??), which I thought was not very nice at all. She did ask her male colleague to look at the tyres and he put more air into them. When we pointed out the uncleaned boot space, he took the car and lateron returned it cleaned.
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Helen Emerson
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 4, 2020
Very satisfied
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Charlotte Birrell
Auckland
10 /10 Excellent
Reviewed: Saturday, February 1, 2020
The car was good
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Evangeline Den(n)is
Auckland
10 /10 Excellent
Reviewed: Friday, January 31, 2020
The staff was friendly
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Chris
Auckland
8 /10 Very good
Reviewed: Wednesday, January 29, 2020
The pickup point was near impossible to locate. They spoke of a 'pink P" sign to stand near, but it could not be seen and was not known by airport staff we asked.(We finally saw it and it was only visable from the incoming road) The pickup vehicle did not have any log on it, and we were finally told the last 3 digits of the registration.
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S.Passmore
Auckland
10 /10 Excellent
Reviewed: Monday, January 27, 2020
Very efficient service. Nice car in great condition
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Viola Patience
Auckland
10 /10 Excellent
Reviewed: Friday, January 24, 2020
Excellent
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G.Bliss
Auckland
7 /10 Good
Reviewed: Thursday, January 23, 2020
pick up ok but drop off not good was accused of car not breing fuelled up enough ... So drove to petrol station approx 5km away ,and added 25 mins to drop offtime and getting to airport & where staff put fuel in which took only $5 more , he was appologetic but I was unhappy .. Only otherthing wasnot great english speaking during pick up & drop off..otherwise ok service
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J.HILLS
Auckland
9.7 /10 Excellent
Reviewed: Monday, January 20, 2020
Excellent value
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S.Gondal
Auckland
8.3 /10 Very good
Reviewed: Thursday, January 16, 2020
No usb charger or bluetooth
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Anonymous
Auckland
7.7 /10 Good
Reviewed: Wednesday, January 8, 2020
Everything was good except for the part that the previous driver had left a lot of hair and litter in the car and Great Rentals did not bother to clean it.
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D.Farid
Auckland
9 /10 Excellent
Reviewed: Monday, January 6, 2020
Any issues where dealt with quickly. Very clean and very comfortable Toyota Alphard. Rear tv and ac controls. Scratches and marks on exterior off car did not faze us. Plenty of room and space for the whole family is what counted thanks
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Rameshwor
Auckland
9.7 /10 Excellent
Reviewed: Monday, January 6, 2020
Easy booking, quick pick up and drop off at the airport. Great value for money.
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Anonymous
Auckland
9 /10 Excellent
Reviewed: Sunday, January 5, 2020
Great car. Very spacious
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D.McAra
Auckland
9.3 /10 Excellent
Reviewed: Sunday, January 5, 2020
Lovely people. Easy and efficient. I would hire from them again.
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J.YU
Auckland
9.7 /10 Excellent
Reviewed: Wednesday, January 1, 2020
better than expection
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M.Vaz
Auckland
8 /10 Very good
Reviewed: Monday, December 30, 2019
Very old car. Had over 100k Kms on it.
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K.KHANAPURE
Auckland
7 /10 Good
Reviewed: Sunday, December 22, 2019
I was offered alternate vehicle
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Anonymous
Auckland
6.7 /10 Average
Reviewed: Sunday, December 8, 2019
Overall everything was good enough, the car a bitt aged, but did its job and price was guite low.
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S.Lismore
Auckland
9 /10 Excellent
Reviewed: Wednesday, December 4, 2019
I had a good experience with great rentals after reading bad reviews. Staff had good English and picked me up promptly despite lots of bad feedback. The deposit went into my account quite soon after drop off also. I would really recommend this company!
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Jerry Lucas
Auckland
4 /10 Average
Reviewed: Sunday, December 1, 2019
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Edison Chamberlain
Auckland
2 /10 Poor
Reviewed: Saturday, November 30, 2019
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Egan
Auckland
9 /10 Excellent
Reviewed: Tuesday, November 26, 2019
The staff were supportive and the condition of the car was good. I really enjoyed this experience, better than what I have expected.
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Kevin
Auckland
6.7 /10 Average
Reviewed: Tuesday, November 26, 2019
You took the bond on my credit card first. Then told me about insurance afterwards. So I took the insurance and you did a reversal of the bond but it hasn't been returned to my card yet. It has been 6 days already. Also, the two people at the counter had very little English language skills. Seems strange in NZ.
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C.Ong
Auckland
8.3 /10 Very good
Reviewed: Saturday, November 23, 2019
Very friendly and helpful staff, they were also mandarin speaking so it made things alot easier.
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Payne Camilla
Auckland
10 /10 Excellent
Reviewed: Thursday, November 21, 2019
Both the pick-up and drop-off were very quick. The staff at the store were very friendly, answered questions in detail, and carefully checked the car, explaining the functionalities and button positions.
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L.Coleman
Auckland
9.3 /10 Excellent
Reviewed: Monday, November 18, 2019
Car was awesome for what we paid, it did the job exactly as needed and the customer service at Great Rentals was top-notch. Our first car had a faulty charging port so they instantly gave us a new one without any hassle.
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Anonymous
Auckland
10 /10 Excellent
Reviewed: Wednesday, November 6, 2019
The only complaint is that the radio was in japanese so you couldn't listen to it.
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C.Fairhall
Auckland
8.3 /10 Very good
Reviewed: Tuesday, October 8, 2019
Was a little difficult with language. We are kiwis and all staff Asian descent. We did not really know about the 3rd party insurance arrangement. When we brought no excess insurance the thought of having to pay an excess and then claim it back sounded a little dodgy. thankfully we had no incidents.
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Y.Sony
Auckland
10 /10 Excellent
Reviewed: Monday, September 30, 2019
All was great but the child seat could have been better. The provided seat was too big for my 2 year old.
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Elvin Pillay
Auckland
10 /10 Excellent
Reviewed: Tuesday, September 24, 2019
Excellent Customer service, picked up a Toyota Alphard, bit dirty and smelly. Complained and they upgraded for free.
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L.Sainty
Auckland
10 /10 Excellent
Reviewed: Sunday, September 22, 2019
Pick up and drop off very quick and easy. No logos on van but noticed the drivers uniform. Staff very friendly, car comfortable with lots of space.
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J.Shah
Auckland
9.3 /10 Excellent
Reviewed: Wednesday, September 18, 2019
Booked the RAV4 model guaranteed and got exactly that. Fantastic rental overall, especially given the price. 40,000km on the clock but no issues whatsoever. Definitely factor in the extra time for pickup. They will pick you up in a normal car so make sure to ask what registration is on the car doing the pickup and make a note clearly. Also make sure you have something to call in, SIMs are not really available on the arrivals hall from what we saw. Pickup is outside departures before the W pink sign, outside door number 3. Windscreen had pre-existing chips in them which make me a little uneasy - hope there's nothing under the hood being neglected. Overall, will rent again.
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Anonymous
Auckland
7 /10 Good
Reviewed: Monday, September 16, 2019
It was an old car, I couldn’t even use apple play. The deposit money will be refunded in 20 days which is too long, while other rentals would just take for 5 days.
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S.Costar
Auckland
10 /10 Excellent
Reviewed: Saturday, September 14, 2019
This is the 3rd time I have hired from Great Rentals and each time has improved with my last experience being excellent. Great car, great service, will hire from them again.
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Anonymous
Auckland
5.7 /10 Average
Reviewed: Saturday, September 14, 2019
The car was pretty old, the pick up driver/counter service didn’t answer the phone until 45 minutes after our arrival (and 15 after our scheduled pickup time), pickup ended up being an hour late, and the rental lot was in a corner of an industrial park by the airport.
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Anonymous
Auckland
8.3 /10 Very good
Reviewed: Friday, September 13, 2019
1. It was a Nissan, not a Toyota; 2. The company phone line was disconnected; 3. Audio system and GPS was only in Japanese; 4. The lighter's fuse was blown.
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D.Andreano
Auckland
6.7 /10 Average
Reviewed: Wednesday, September 11, 2019
On calling your office for pick your staff on the phone, English language was very difficult to understand, not able to give clear directions for pick up at the arrivals terminal in Auckland international airport. Your van has not advertising therefore when searching for the van there are hundreds of white vans! On arriving at your pick up location your staff were going to give me a very old SVU and not the one you advertise on your web page!!! Then I got a million excuses why I couldn’t get the car I booked... reason other people had booked ..... hello I booked this car back in April!!! Then the staff finally agreed to give me an upgrade in all the process took over an hour ! Staff are polite but very inexperienced and poor English!
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L.R.
Auckland
9.7 /10 Excellent
Reviewed: Friday, September 6, 2019
Do ask about the excess and the insurance and they do not mention it. We had to ask a couple of times, I guess it was just the language barrier.
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S.Kiriarachchi
Auckland
7.7 /10 Good
Reviewed: Thursday, September 5, 2019
The car I got is bit older than what was advertise. But it was a bigger car
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A.Boyack
Auckland
9 /10 Excellent
Reviewed: Thursday, August 29, 2019
The car was what suitable for my needs Staff were friendly
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Anonymous
Auckland
8 /10 Very good
Reviewed: Monday, August 26, 2019
The first car they tried to give me was unacceptable. The stereo and GPS nav was all in Japanese, and the service agent couldn't help me change it. Also there was a strange device near the driver's seat the agent couldn't identify. And the car smelled like old cigarette smoke. My first thought was that it was an employee's car they were trying to give me. Fortunately they gave me another car, and this one worked out fine.
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Zero Bulwer
Auckland
10 /10 Excellent
Reviewed: Sunday, August 25, 2019
Satisfied
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Anonymous
Auckland
6.7 /10 Average
Reviewed: Friday, August 23, 2019
The car was very clean. Ran well. Staff were diligent about checking for damage before and after. The little car served us well for the transfet
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A.King
Auckland
9.7 /10 Excellent
Reviewed: Tuesday, August 6, 2019
Very easy transaction. Quick service to and from the airport
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h.lukman
Auckland
7.3 /10 Good
Reviewed: Tuesday, July 23, 2019
Audio system with gps in japanese language makes it impossible to use it
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C.TAYLOR
Auckland
10 /10 Excellent
Reviewed: Thursday, July 18, 2019
Everything was fabulous
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M.McFarlane
Auckland
10 /10 Excellent
Reviewed: Tuesday, July 16, 2019
The Vehicle was late model and way better than expected for the price. I have already told friends and business colleagues about how good the services etc was
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Anonymous
Auckland
5.7 /10 Average
Reviewed: Tuesday, July 9, 2019
Car was a lot older than expected from displayed picture at booking.
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Anonymous
Auckland
6.3 /10 Average
Reviewed: Monday, July 8, 2019
- Car met our space needs at a good price - this was the only plus point. - In the end, the value wasn't worth the experience at all as the whole pickup and drop-off experience was handled extremely poorly. - Pickup information may sound clear to someone who has visited Auckland Airport before, but is extremely unclear for someone arriving for the first time. The "Pink W" is not near "international arrivals" as specified, but actually near "Departures" - logically of course we were confused so we called all 3 phone numbers given to us many times to ask for help. As no one picked up, we had to ask airport staff many times, all of whom kept telling us there is no "Gate 11/Pink W" for arrivals and kept telling us to wait at the only international arrivals gate, which was where every single other rental company car usually picks up from. - When someone finally picked up our phone about 40 mins later, we were told they were on the way and would be there in 20 mins (this is ridiculous as they were already given the pickup time and flight number). We had to make numerous follow up calls as no one arrived in 20 minutes and we were left waiting for even longer. Finally when a man came, he blamed us that he was late because we did not follow instructions and he had to come all the way from the pink W (this is literally a few minutes away, I don't know why he was more than an hour late!) - The drop off procedure was much easier because we were actually given an address and we didn't have to rely on or wait for the company for long periods of time. It was also handled a little poorly, however, as we got an email from Great Rentals at around 9pm the night before asking us to meet in a location other than the originally specified address. Only the driver that drove us to the airport had good customer service and we had no issues with him.
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Anonymous
Auckland
7.7 /10 Good
Reviewed: Wednesday, July 3, 2019
In average good, what was no nice are the costume service, they didn’t speak with you, explain things and asking general questions. Costume service was poor need to be more friendly and improve few things
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P.Chua
Auckland
8.3 /10 Very good
Reviewed: Monday, July 1, 2019
services provided by staff were brilliant - they feel apologetic due to the delay. car should be clean thoroughly at the windscreen for safety purposes
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Anonymous
Auckland
7 /10 Good
Reviewed: Saturday, June 29, 2019
Car was cheap but a dump, I thought I'd be getting a swift but instead got a very old paddock basher. I guess I get what I paid for, but ...
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Anonymous
Auckland
8.7 /10 Very good
Reviewed: Monday, June 24, 2019
Certainly have a wide range of options from really budget conscious to luxury. Smooth rental pickup and dropoff process.
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Mario
Auckland
10 /10 Excellent
Reviewed: Wednesday, June 19, 2019
we got a nice SUV 2018 RAV4.
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Veronika
Auckland
9 /10 Excellent
Reviewed: Saturday, June 15, 2019
We received a larger car than expected. Given the very good price, we were a little wary of the company, but there were no problems at all
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Colin
Auckland
9 /10 Excellent
Reviewed: Wednesday, June 12, 2019
Enjoy dealing with Great Rentals, they're friendly and helpful, and really good value compared to other rentals.
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K.Rakete
Auckland
5.3 /10 Average
Reviewed: Tuesday, June 11, 2019
car was older 2006, clean but non english warning components, no radio, screens dangling from dash
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J.Smith
Auckland
9 /10 Excellent
Reviewed: Monday, June 10, 2019
Great to deal with and good little car.
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Michael Nguyen
Auckland
2.7 /10 Poor
Reviewed: Friday, May 24, 2019
They will charge you for normal wear and tear and scratches already present on the vehicle. They have a dodgy business model. Don't rent a car from this place.
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Lester Horatio
Auckland
10 /10 Excellent
Reviewed: Friday, May 17, 2019
No waiting throughout the entire process, very satisfied.
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I.Batey
Auckland
9 /10 Excellent
Reviewed: Saturday, May 11, 2019
Car was an older Japanese import and unfortunately the radio did not work otherwise it would of been 10 out of ten
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W.Brown
Auckland
7.7 /10 Good
Reviewed: Sunday, May 5, 2019
Vehicle was not ready for pick up upon arrival Vehicle booked for 9am I was running late Arrived at 10am and still had to wait 30 mins while vehicle was being cleaned from previous customer
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y.Wang
Auckland
7.3 /10 Good
Reviewed: Saturday, April 27, 2019
It’s great value of money, just the car is really old and with Internet cafe smell, I have to open my window all the time. feel like they need to give the seats a quick wash at least once a month or 2.
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H.Pham
Auckland
8.7 /10 Very good
Reviewed: Monday, April 22, 2019
Car was great but old and have damage. That was fine since this reflected the prices the car smelt badly of cigarettes and all the electronics inc gps are in Japanese which is completely useless in New Zealand. This was explained to me as they were Japanese imports. Overall a good service, I would use again. But be aware that they hold your deposit for 4 weeks after you return your car for possible fines, tickets, etc which I had never experienced before.
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Sandy Piers
Auckland
2 /10 Poor
Reviewed: Sunday, April 21, 2019
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Anonymous
Auckland
4 /10 Average
Reviewed: Wednesday, April 17, 2019
Hard to find pick up location. Staff were rude. Charged $500 at pick up that is not outlined in T&Cs that gets returned after 20 days, they refused to take credit card, this is not a normal process when hiring cars. They made me check the car for damage in the rain. Tried charging me for a window crack no bigger than 1mm that was not caused by myself. Take a week to respond to emails. Would not recommend.
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A.Timoko
Auckland
10 /10 Excellent
Reviewed: Monday, April 15, 2019
Excellent rental would recommend this company to anyone. Great car, lots of space, nice vehicle to drive, great on the roads.
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B.M
Auckland
10 /10 Excellent
Reviewed: Wednesday, April 3, 2019
Great service all over! the best prices around and really nice cars too!! we were younger renters and wasn’t aware we needed a credit card for a big deposit as it was but it worked out all good and we’re super amazed with everything
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Joshua Stone
Auckland
10 /10 Excellent
Reviewed: Wednesday, March 27, 2019
Satisfied
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N.Morgan-French
Auckland
3 /10 Poor
Reviewed: Monday, March 18, 2019
Horrible pick up experience. Rude staff. Tried to charge us our excess for insurance up front (claimed miscommunication). 7pm at night and the rude staff member tells us we need to go elsewhere. Another member of staff came to speak with us 10 mins later and finalised the pick up. Car radio didn't work. Wasn't in english so we couldn't use for our whole trip
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Anonymous
Auckland
6.7 /10 Average
Reviewed: Wednesday, March 13, 2019
I book car whit full Insurance. (0 axcess), but Great Rentals ask me abou toll fees ($7.2) and labor cost and cleaning fess($160) are total $167.20. This cost they already taken from the holding fees.
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V.S
Auckland
8.3 /10 Very good
Reviewed: Sunday, March 10, 2019
The car I got was exactly what I asked for and was really clean. The only downer is that the whole computer system was in Japanese and it could not be changed, there was also no USB port which is what I requested.
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Anonymous
Auckland
7 /10 Good
Reviewed: Saturday, March 9, 2019
Great Rentals is totally run by chinese people, who in large only speak in chinese, our pick up driver had very little understanding of english and this made it very difficult when explaining we were on a tight schedule and needed to be taken to our car rental straight away, I had called the office the day before to explain that we had to be in the cbd for an appointment within an hour of arriving. The only language spoken in the office was chinese and maybe one or two staff had adequate english to deal with queries, so to sum up. Great price and car was as ordered, adequate pick up and drop off at airport but needs to be faster and drivers needs to speak english, office staff need to be better trained in customer service and only speak english when customer are present, this would be my reason for not booking again.
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Anonymous
Auckland
10 /10 Excellent
Reviewed: Friday, March 8, 2019
Excellent service, will use again in future
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M.Storm
Auckland
8 /10 Very good
Reviewed: Friday, March 8, 2019
Radio was in Japanese and we couldn’t use it. Please make sure radio is in language of your customer.
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L.Tagg
Auckland
9 /10 Excellent
Reviewed: Thursday, February 28, 2019
Staff were very friendly and helpful.
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Dick Susan
Auckland
10 /10 Excellent
Reviewed: Friday, February 22, 2019
Overall quite satisfied. The car wasn't great, but the service was excellent.
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Bradley Jefferson
Auckland
8 /10 Very good
Reviewed: Saturday, February 16, 2019
Airport transfer, quick and efficient service
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S.Lancaster
Auckland
7 /10 Good
Reviewed: Sunday, February 10, 2019
The drop off time was amazingly fast and easy. The pick up was very fast also, just a bit more communication would have been nice so that the person actually know whats happening next. like 'ill just get your car' or 'ill get this person here to prepare your car'' go with him'. instead of just leaving the person there like an idiot wondering whats happening.
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B.Peri
Auckland
9.3 /10 Excellent
Reviewed: Saturday, February 9, 2019
The car used a lot of petrol
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D.Yoon
Auckland
9.3 /10 Excellent
Reviewed: Friday, February 8, 2019
Only the thing the car was not clean, But I was okay because the price was amazingly cheap. I paid 60 for 3 days only. Even the car was the immediate class car. Not a small one. I highly recommend this car to Travellers
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S.Peters
Auckland
10 /10 Excellent
Reviewed: Monday, January 28, 2019
This was probably the best experience with rental cars, we ever had. Everything worked out perfectly well. The folks at Great Rentals were awesome!!
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F.Haldemo
Auckland
5.7 /10 Average
Reviewed: Friday, January 25, 2019
We booked an economy car, Toyota Yaris or similar. We got a Toyota Vitz, no worries there. But the car was from 2012, had no Bluetooth connection, no AUX and no USB-port for charging. And it was an imported Japanese car which meant the radio only worked in the FM-range of 76-90 MHZ and so you couldn't even listen to music that way. You could find a station for a minute or two but reception was BAD!!!!!!!!!!
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RHINO21
Auckland
9.3 /10 Excellent
Reviewed: Friday, January 25, 2019
Nice car and good experience
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Paul
Auckland
3.7 /10 Poor
Reviewed: Tuesday, January 22, 2019
The car was dirty and almost fallen apart - left car didn't close completely and right one didn't lock at all. The trunk door stuck most of the time. The back wheel made terrible sounds that everyone on the street were looking at us. I have no idea how did they pass WOF. Guy on the counter had very strong Chinese accent and have to ask him many times
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Jesse
Auckland
8.3 /10 Very good
Reviewed: Saturday, January 19, 2019
Staff were very helpful.
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M.Olley
Auckland
8 /10 Very good
Reviewed: Tuesday, January 15, 2019
Awesome little car, only downside was the GPS /radio was in Japanese, need to convert it to English
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H.Neho
Auckland
9 /10 Excellent
Reviewed: Monday, January 14, 2019
Car was in beautiful condition, exceeded my expectations by far!
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Julius Hughes
Auckland
10 /10 Excellent
Reviewed: Wednesday, January 9, 2019
Satisfied
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Megan Marjory
Auckland
4 /10 Average
Reviewed: Saturday, January 5, 2019
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Novia Wodehous
Auckland
10 /10 Excellent
Reviewed: Saturday, January 5, 2019
Great Rental has moved near Auckland Airport, the location is relatively remote so be mindful when returning the car. The staff is very nice and can offer advice about local matters.
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Sally Austin
Auckland
8 /10 Very good
Reviewed: Thursday, November 8, 2018
Just because it's the National Day holiday, the pick-up took a bit long
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Will Harper
Auckland
6 /10 Average
Reviewed: Tuesday, October 2, 2018
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ColB
Auckland
9.6 /10 Excellent
Reviewed: Wednesday, August 29, 2018
Like: Excellent value for 2 day rental of a small older car for visiting friends and family in Auckland. Great Rentals site is easy to find using a navigator on vehicle return as it's close to the Southern and South Western motorways.
Dislike: Distance from the airport takes a bit of extra time, but was OK as a compromise for a better priced weekend rental.
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Rosalind Black
Auckland
10 /10 Excellent
Reviewed: Thursday, July 12, 2018
The customer service was excellent, very easy to communicate with.
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Regan Moore
Auckland
10 /10 Excellent
Reviewed: Thursday, July 12, 2018
The pickup and drop-off procedures are simple, with careful assistance during vehicle inspection and thorough recording of any damage.
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J.Weber
Auckland
8.8 /10 Very good
Reviewed: Thursday, June 28, 2018
Like: Uncomplicated and very helpful! Thanks!
Dislike: Cigarette smell in the car.
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Mike Sally
Auckland
10 /10 Excellent
Reviewed: Monday, June 25, 2018
Convenient pickup, friendly service, thoughtful guidance. Will rent from you again next time.
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Tyrone Kelsen
Auckland
2 /10 Poor
Reviewed: Sunday, June 17, 2018
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E.Kishore
Auckland
10 /10 Excellent
Reviewed: Wednesday, June 6, 2018
Like: The response of the staff was very quick and efficient. They made small arrangements according to my needs.
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Atwood Walsh
Auckland
10 /10 Excellent
Reviewed: Tuesday, June 5, 2018
The boss was personally involved. Excellent attitude and service throughout.
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Tim Richards
Auckland
10 /10 Excellent
Reviewed: Monday, June 4, 2018
Patient and thorough explanation throughout.
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Clare Catharine
Auckland
10 /10 Excellent
Reviewed: Tuesday, May 29, 2018
The staff member at the pick-up was very courteous and helped us purchase full insurance coverage and ferry tickets to the South Island. His patient service resolved our issues and ensured a smooth trip. He deserves praise.
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Roy Daniell
Auckland
2 /10 Poor
Reviewed: Monday, March 5, 2018
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Alma Hubbard
Auckland
10 /10 Excellent
Reviewed: Sunday, March 4, 2018
Great service
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Uriah Hemingway
Auckland
10 /10 Excellent
Reviewed: Thursday, February 22, 2018
The staff were excellent, especially Mark.
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Ula Eisenhower
Auckland
2 /10 Poor
Reviewed: Wednesday, February 21, 2018
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Bing Smith
Auckland
2 /10 Poor
Reviewed: Sunday, February 18, 2018
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