Great service

Damage to back door lock made the car unsecure for duration of our trip, but staff were willing to exchange cars if we had required.probkem vwith only one branch us that there is no chance for on the road assistance easily available once you leave melbourne.

Good service but could be improved if a little explanation was given especially to first time visitors to Melbourne,like me. A little explanation on driving rules,tolls and parking in Melbourne would have helped a great deal. There was total lack of communication and personal touch to the service provided.

Booking system was good and efficient.

Maybe for AUCars to have a fixed meeting spot for the shuttle. The text just had a number to call. The problem was the heavy accent of the person I called and I called them in the noisey environment of the airport. Maybe in the text nominate the meet spot. The shuttle also needed to be identified maybe two magnetic signs in door of shuttle. Other than that rental was great and staff at AU cars were courteous.