Long queue and few staff at pick-up. Only half a tank of gas when received, but it was filled up after feedback.

Satisfactory

Promoted insurance

The wait time to pick up the car was too long; it took an hour and twenty minutes. The rental company could easily increase staff to handle orders. After spending nearly thirty hours traveling from China to Boston Airport, standing in line for over an hour to get the car was quite an experience, especially with my child waiting alongside me.

Good counter service but vehicle not where it was supposed to be and when found it needed refuelling which was disappointing as we wanted to get away whilst still light. Overall delay about 20 minutes but staff were helpful throughout.

Easy to book and price drop kicked in to reduce the overall cost. Website is easy to use.