CAR RENTAL REVIEWS ON BUDGET AT BOSTON LOGAN INTERNATIONAL AIRPORT, BOS

Extremely poor experience. Budget replaced our car with a Kia, which broke down the next day! I had to pay for roadside assistance out of my own pocket! It's ridiculous. The insurance provided by Zuzuche was completely useless because it was from a domestic company and didn't work in the US. Make sure to check the car's condition carefully when choosing. Don't accept cars with high mileage. I will continue to file complaints and welcome any advice from those with similar experiences.

I returned the car with a full tank as required by the platform, but I was forcibly charged over $80 for fuel on my credit card when I received the bill. It was very disappointing.

Long queue and few staff at pick-up. Only half a tank of gas when received, but it was filled up after feedback.

Satisfied

It's okay

Good. Excellent service!

Satisfactory

We waited over an hour to get our car. It was the longest wait I have ever experienced. When you return the car, the attendant would barely talk to me. I would like confirmation that the car has been inspected and that is is satisfactory.

Booking was easy and the email & text communication was good.

The car was in good condition.

Very satisfied.

I was charged for tolls via a prepaid pass. The sunpass or t epass sold at regular super markets is much cheaper and wasn’t informed of that.

After booking i was automatically signed up for “shipmentsfree.com” for i was charged without my consent

Car was the one I booked, it was in good condition and clean. The desk staff were really efficient and helpful, a lot better than the last time.

The booking platform was excellent and the price freeze works a treat.

Car was dity on pickup. No floor mat on passanger side

Satisfied

I explicitly mentioned during the paperwork that I had already purchased insurance through the app and didn’t need it, but they still added extra insurance. Initially, they gave me a Ford, and I had to negotiate with them to switch to a Suburban. Honestly, it felt very unpleasant—seems like Asian staff target Asian customers.

Very satisfied

A common issue with American rental car companies is inefficiency. It takes more than 10 minutes per customer on average.

Pretty good, they gave us a Nissan Rogue to drive.

Excellent

SUPER long queue at registration desk @BOS 30people queueing, only 2staffs serving. i have to stand in the line for almost 1.5hours