Europcar TERMINAL 3 DUBAI INT AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Colin Shelley

United Arab Emirates

Reviewed: Tue, Apr 16, 2019

About Europcar: 2.0 /10

Do not buy the so-called insurance from Zuzuche, they won't cover any claims! I submitted a police report but got no response. The app either crashes or freezes. If the business continues this way, they might as well become a scam platform! It would make money faster!

1 days rental

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Broderick Lambert

United Arab Emirates

1 days rental

Reviewed: Sun, Feb 9, 2025

About Europcar: 10.0 /10

Excellent, transparent, and smooth.

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Nelly Johnny

United Arab Emirates

1 days rental

Reviewed: Mon, Oct 21, 2024

About Europcar: 2.0 /10

After returning to my country, I was charged five times. Contacting Zuzuche (the rental service platform) resulted in over a week without any reasonable feedback. I had to reach out to Europcar myself, where I was informed that three were for traffic violations and two were for toll fees, totaling 2000 RMB. However, upon checking Dubai Police and Dubai RTA systems, I couldn't find any records of traffic violation fines! Zuzuche also failed to provide any proof of the authenticity of these fines. Therefore, I am extremely dissatisfied with both Zuzuche and Europcar.