The experience with Hertz was terrible. Do not choose this company. The system is chaotic, and every employee seems clueless about their job. They overcharge without reason, the refund process takes forever, there's no way to file complaints, and nobody takes responsibility. The handover process is extremely disorganized. The car itself had some minor issues. Additionally, they didn't mention any problems when the car was returned, but few days later they claimed there were scratches for which I couldn’t prove the responsibility, and they charged my credit card without my consent. Their actions are extremely unacceptable. Complaining to the rental platform didn’t help at all, still no resolution. Very poor service.

Hertz was the busiest, but the staff were quick, diligent, and helpful. Very satisfied

The staff does not explain the charges in detail.

Excellent, easy car pickup, simple procedures.

Renting a car was very convenient, and the Auckland airport branch opens very early! Returning the car was even easier! We haven't received the bill yet and don't know if there are any charges.