I previously used Yesaway and had a great impression, but this experience ruined it all. I won't choose this company again. On our last night, we stayed at the Hilton Hotel, which is on the way from the rental company to the airport. We informed the staff in advance, but they refused to stop. Later, we told the driver, and they still didn't stop, with a terrible attitude. There were only two of us in the car and no one else. Plus, I am a pregnant woman. We had to carry a lot of luggage to the airport and then wait for the hotel's shuttle.

From start to finish, the staff and online customer service were very professional. Every detail was handled perfectly, exceeding our expectations! Special thanks to Mr. Yuan who assisted us during the car return; he patiently answered our questions and was very accommodating. Sincere thanks to every staff member for making our trip to the Western US nearly perfect.

The company is run by Chinese people and provides explanations in Chinese throughout the process. The location for night drop-off is hard to find, causing a delay. Because we were 3 minutes late, an extra 5 hours of rental fee, $25, was charged. This price is much higher than the one we booked on Zuzuche, which feels a bit unfair.

The service attitude was good, not overly enthusiastic.

Got overcharge for a mistake made on booking. Tried to explain but had little success.