For price point, great experience

The car rental process was efficient, the service was thoughtful, the return procedure was convenient, and the vehicle was in good condition. The deposit was promptly refunded after the car was returned.

Very patient and takes the time to explain important details.

Very convenient, and returning the car was hassle-free! For self-driving abroad, it's recommended to buy comprehensive insurance for peace of mind!

This is by far the worst car rental experience I have ever had. The counter staff fraudulently upgraded my vehicle without my consent and overcharged me 90 euros. This fee is almost double the original rental cost. I did not receive any receipts or notifications about the upgrade during the entire rental process, which is clearly fraudulent. I will definitely never rent from this car rental company again.

Thanks to the helpful assistance of QEEQ customer service, my issue has been resolved satisfactorily. The compensation for my loss is a testament to their commitment to customer service.

Overall service was pretty good. They tried to sell me insurance, but after I said I already booked extra, they didn't insist further. At Malpensa, there is a free shuttle bus at gate 16 on the departure level, very convenient.