CAR RENTAL REVIEWS ON CENTAURO AT MILAN MALPENSA AIRPORT, MXP

We picked up the car near Gate 17 in the departure hall. It was a yellow car and very easy to spot. I made a phone call, but it was in Italian, which I couldn't understand. Fortunately, the yellow car arrived quickly, and we only waited for 10 minutes. During pickup, they tried to sell us insurance, but I declined, and there was no issue. The car was very clean and worked perfectly. We had booked a Ford, but were given a Citroën instead.

Very patient and takes the time to explain important details.

Very good, their English proficiency is sufficient.

The car rental process was efficient, the service was thoughtful, the return procedure was convenient, and the vehicle was in good condition. The deposit was promptly refunded after the car was returned.

It's best to call the rental company after reaching the airport shuttle drop-off point. They do have promotional services, but you can decline them. Returning the car was very quick. Overall, it's pretty good!

The service was very patient.

This is by far the worst car rental experience I have ever had. The counter staff fraudulently upgraded my vehicle without my consent and overcharged me 90 euros. This fee is almost double the original rental cost. I did not receive any receipts or notifications about the upgrade during the entire rental process, which is clearly fraudulent. I will definitely never rent from this car rental company again.

Thanks to the helpful assistance of QEEQ customer service, my issue has been resolved satisfactorily. The compensation for my loss is a testament to their commitment to customer service.

Very satisfied

Very convenient, and returning the car was hassle-free! For self-driving abroad, it's recommended to buy comprehensive insurance for peace of mind!

It's okay.

Overall, the experience was good. The reserved Ford Focus was unavailable, and they upgraded us for free to a BYD Song SUV. There wasn't much upselling at the store when picking up the car, and the return process was smooth—they refunded the deposit and prepaid fuel fee. The only downside was probably because not many people book with them at Milan Airport. The shuttle bus doesn't run on a loop; it's dispatched based on your reservation time. Our flight arrived early, and we got our luggage quickly, but we waited 45 minutes without seeing the shuttle. Plus, there's no way to contact the store directly—you can only call customer service and wait for manual transfer. It took several attempts to reach them, but after talking to customer service, the shuttle arrived promptly. I recommend calling customer service as soon as you arrive instead of waiting aimlessly for the shuttle.

The service was excellent, and the car pickup process was smooth.

They still tried to upsell insurance, even after I emphasized twice that I already purchased insurance and didn't need any additional coverage. Only then did they stop pushing.

Excellent!