Stressful!

Very annoying up-selling of insurances and other services by Gold Car staff at Bordeaux airport.

Took over an hour to get the car, upgraded the insurance when booking then was sold another insurance upon picking the car up, too many companies involved and I feel like I’ve been ripped off. Won’t be returning.

We have used several times. Due to this and our yearly car hire excess insurance, we no longer get the hard sell for own car rentals unnecessary insurance which we have found stressful with other companies. The car was very clean and in excellent condition.

Price drop protector was really good - we did pay less than initial booking price. Would definitely use again.

Pick up takes too bloody long!!!!!! Too lo g winded process.

Could have mentioned at time of booking that Ace is at the Goldcar desk

Was good, counter staff very helpful. Think the insurance thing is a bit cheeky really but i get it. Also they didnt know id reserved a car seat. Luckily had brought own anyway as airline said was no extra cost. Should be made clear about huge deposit if you dont take out insurance as i hadnt brought a card with that amount of cash on.