Cost-effective, but the service could be improved.

Two weeks traveling in Mexico led to two interactions with the police. The first occurred in Mexico City when driving onto the highway; we were stopped by the police, who claimed our license plate was not allowed to travel that day. They attempted to fine us $200 and threatened to hold the car for two days. Communication was difficult, but after much gesturing, they agreed to let us leave for $100 without a receipt. I paid and got away. The second encounter happened in Cancun. After driving three hours to Pink Beach, we were returning late when we saw police inspecting cars on the roadside. We were stopped, and the officer, speaking limited English, accused us of speeding. I explained we were driving with the flow of traffic and didn’t notice other cars being stopped, but it didn’t matter. After asking us to pull over, another armed officer stood facing us at the car. The police began negotiating the fine and consequences for the infraction. Realizing it was another shakedown, I handed them 500 pesos. They gestured it wasn’t enough, so I handed over another 500. The officer smiled, assured us there would be no record of violations or need to go to the police station, and wished us a good night. At Cancun airport when picking up the rental car, I was told there were no cars available and my reservation was canceled. I approached the manager, who first claimed they hadn’t received my reservation and later said the reserved car wasn’t available. I was forced to book a new reservation at twice the original price. I’ve traveled extensively through Europe and North America, usually opting for self-driving trips, but I’ve never faced situations like this. Despite the unpleasantness, we avoided serious consequences, and it became an informative experience for my kids as they witnessed the reality of the world firsthand. It was an unexpected lesson in understanding disparities between cultures and levels of development firsthand. On a positive note, our stay at The Westin Resort in Cancun was excellent, with great location and facilities. The new year vacation ended happily!

Muy buen servicio. La asesora Carmen muy atenta y servicial.

Plataforma muy intuitiva, facil de reservar.

They require you to buy insurance, and you can't pick up the car without it. Furthermore, if there are any issues, they make it difficult to dispute. I showed two credit cards, and they deliberately chose the one that had been active for less than a year. When I complained to the car rental platform, MEX Rental Company ignored my complaint citing a credit card discrepancy. So, if you choose MEX Rental Company, you need both courage and luck!

I was told that I needed to purchase additional third party liability insurance (Despite Qeeq including it on my voucher). They said only $750,000 was included, but I needed $3,000,000. When I was given a receipt, it only showed this as a car upgrade. I asked for a receipt, they said all I could be given was what I already had (with no mention of additional insurance). Cost was an additional $188CAD

Qeeq was really great with whatsapp messages and support, especially concerning the additional insurance that I was told I needed by Mex. They provided quick and helpful information.