We picked up the car more than two hours later than the scheduled time, which made us unsatisfied with Avid. When picking up the car, we verbally asked if there were any other fees besides the additional driver fee. The staff said no, so we kept agreeing and signed. Since we had already waited for over two hours and were very tired at the time, we didn't read carefully. However, when returning the car, we examined the bill and found they had charged us extra for full roadside assistance insurance. But I had already purchased that full insurance from a Chinese insurance company when booking through Zuzuche.

Good service attitude

They persuaded us to upgrade the car model

This company is a scam. They sneakily added additional insurance clauses in the English contract. To successfully cheat me out of money, they split the clauses and mixed them with the items I already paid for on Zuzuche. It was a disgusting towing insurance. They knew I had already bought comprehensive insurance, which covers everything even if the car is completely wrecked, so I didn’t need towing at all. Yet, they still charged me for the towing insurance. For a one-week rental, they forcibly charged me nearly $80, about 500 RMB, while the rental fee including full insurance in the contract with Zuzuche was only about 3000 RMB. So corrupt! Disgusting! The counter staff never mentioned this during the whole process and only urged me to sign quickly. After charging me, they tell you, ‘You signed it!'. Furthermore, they forcibly charged me for the toll fees automatic payment device, which cost only $1, but this scam company charged $19 for its usage! On-site staff confirmed several times that there were no usage or service fees, and the contract did not state any charges, only directing you to check their website for terms. Who would check a website while reviewing a contract at the counter? This is really a scam!

Returning a car with Avis is quite convenient. Sometimes, young staff members will recommend upgrades, which can be worthwhile. For example, I paid an extra $10 per day to upgrade to a GMC Yukon, and it was totally worth it. However, if an older staff member helps you, they often lack the knowledge to offer any useful recommendations. For instance, they might class a Ford Expedition the same as a Chevy Tahoe, but the Expedition has a noticeably smaller cabin. While the Ford might handle better, if I cared about handling, I wouldn't choose a large vehicle. Most in-office staff are nice, but the people at the exit lot, whether Mexican or Chinese, act pretentious. That's a definite negative. You're just a parking lot attendant, there's no need to act superior, especially to Chinese customers. Because of this, I will never rent from Avis again. They are the most expensive and don't offer better service! Avis mostly lacks Chevy Tahoes!