The staff had a somewhat indifferent attitude, but it wasn't necessarily bad—very much like a civil servant's demeanor. However, the staff handling the car pickup and return were very friendly and helpful.

Overall satisfied, except the staff refused to help (or teach) how to install a baby seat, which was a bit frustrating. They said it’s explicitly not included, but spending over half an hour trying to figure it out ourselves in the parking lot was quite uncomfortable.

The car is acceptable

There was no detailed explanation about the full fuel service. They only asked if I needed a full tank when picking up, but didn't mention that after purchasing, I could return the car with any fuel level. This led to a direct loss of 120 CAD.

The vehicle booked through the rental platform was rather old, with mileage over 20,000 kilometers. When I requested a replacement car, I was asked to pay additional rent, and they provided a brand new Lincoln MKC (SUV). The ride was comfortable, and the trunk could surprisingly fit four 28-30 inch suitcases. Alamo's rental procedures were straightforward.