Picking up and returning the car was very convenient. It was my first time driving in New York, and everything went smoothly.

Overall service is about 8.5 out of 10.

The rental location was very close to the hotel, so it was convenient even in light rain.

2 points. 1. Counter staff should be clearer that full insurance is USD$45/day. I had the impression that it was USD$45 per the period of rent (2 days) so I went ahead with the full insurance. 2. Though the drop off point indicated as in terminal. It's not true. After dropping off, we need to take air-train to the terminal which was quite inconvenient for us as we have 3 large luggages and 2 small luggages. The reason why i went ahead with budget as i thought the returning point is within the terminal and it will be much easier for us.

All is well.

Ordered a large Chevrolet Surburban, but got down graded to a Ford Explorer ( Tahoe size ). Took 1,5 hour to get the car.