CAR RENTAL REVIEWS ON BUDGET IN NEW YORK

Very good.

The service is acceptable.

Perfect rental experience overall – easy to find and the staff were really welcoming.

Excellent

Very satisfied.

The pick-up process took about half an hour, which was tolerable. After returning the car half an hour earlier than scheduled, they charged me an extra $65. The email said it was for a late return. I went to the branch to resolve the issue, and they promised a refund, but after two days there was no sign of it. In the end, I had to dispute it through my credit card company.

The directions were clear and it was really easy to find.

Returning the car at Budget Airport is quite convenient; you can take the AirTrain directly to the terminal.

They gave us a Subaru—don’t remember the exact model, but it had three rows and fit six of us perfectly. It was basically brand new with only about 700 miles on it, and the power was great. I’d never driven one before so I wasn’t used to some of the smart features, but I eventually figured out the adaptive cruise control, which made driving a lot easier.

Short waiting time, and you can simply drive in for the return.

I booked a Toyota Camry but was given a Hyundai instead. However, the car was very new and drove quite well. Returning the car was extremely convenient—just leave the keys inside the car, and that's it!

Satisfied

They even gave me a whole case of oil, which was awesome.

The pick-up and drop-off process was very quick!

Very satisfied.

Satisfied

Pretty good!

We booked an 11:00 pickup and got to the rental place at 10:30, but they wouldn’t start the paperwork until exactly 11:00. Once they did, they were really strict with the checks – they even asked to see our entry stamp, but the US doesn’t stamp passports anymore, so they ended up checking our inbound flight ticket instead. The car they assigned us was the red one on the right, and during the inspection we noticed the rear right tire was damaged. We asked them to change the car, they checked with the manager and agreed, but after about 10 minutes they gave us the smaller car on the left, which was definitely not as spacious as the first one. Overall the process was reasonably efficient, no upselling at any point, and the return was literally done in seconds.

Good

Extremely satisfied