There is no Chinese service, which is very inconvenient. We are not proficient in English, so communication with the rental staff was problematic. We were not aware that not renting an EPASS would lead to so many additional fees. The platform should inform users about this.

I added an accidental insurance for $8.99 per day. Since the staff helped upgrade the vehicle model, it was worth it overall. I didn't opt for the fuel package or toll pass.

Everything was good except for the long line.

Satisfied

The rental store is very close to Chicago Airport. After picking up our luggage at Chicago Airport, we went directly to the airport's main entrance to wait. There were Dollar company shuttle buses (we might have been lucky as we boarded the shuttle within two minutes; when carrying lots of luggage, the driver would even help). Most of the staff at the store are African American, but their service was acceptable.