Renting a car was very convenient and quick. Just sign the contract and watch a traffic regulation video, and you can pick up the car. Originally rented an A4, but got upgraded to a Q5. The car was very new. Returning the car was also easy, just wait for any charges or fines notifications.

As a first time driver in Melbourne, it will be very helpful that the rental company provide information on the parking rule and traffic ruling, esp when parking in CDB area. Our learning was not easy and it took us a while to figure out how it works. Traveling on those roads with city tram proves another challenge as our first visit.

The car exceeded my expectation. Able to accommodate all my family of 6 and almost like 9 luggages (including small bags big bags)

Price drop protector unable to find in the FAQ

Only problem we found, guy came to pick us up from Airport can’t speak English properly, really hard to understand...